I went into this shop looking to get some information about mountain biking before I decided if it was for me or not. Alan, the owner, was extremely helpful and very knowledgeable. He was able to explain the different styles of mountain biking and the differences in bikes from all price ranges. He ended up hooking me up with a great deal on a KHS all mountain bike and I've been very satisfied with it. I've since then taken my bike in for maintenance and have had no issues. Alan is always friendly and helpful.