Blacktop Unlimited, Inc.

DONT WASTE YOUR TIME with this company. Because this is exactly what they will do to you - WASTE YOUR TIME. ABSOLUTELY NO Customer Service AT ALL! First I called and left message that I wanted to get a quotel, waited I dont know how long. I then receive an email out of nowhere with a proposal. Im like how did this happen? I realized they came to my house without notifying me and when I wasnt home to do the proposal. Of course the proposal was missing several items that I know needed to be discussed. I call office again to explain what happen and would like to meet someone to discuss the proposal. For beginners I had 4 big trees that were cut and had stumps grinded but figured there still has to be some prep work(Not on proposal) There are also drainage issues (anybody that looked at my driveway could tell) and prob need a drain.(Not on proposal). Few more items. The girl (I think her name was Rachel..Never said her nameas I stated no customer service) says I will let Jose know and he will call you. No call. I call a few days later because I am going on vacation and didnt want to miss his call while I am away and the girl asks what day I will return and he will call me that day. I return on a Tuesday and no call. I wait until the next day and the girl says, you are on his list to be called. I take her word (again) wait a few more days and Nothing, no call. I call again because I am still off work and this a great time for someone to come by (which I also mentioned to the girl in my previous calls) she asks you haven't heard from him yet? She puts me on hold and says I just called him and left a message and gave me his direct #. I wait a little while and NO CALL. I decide to call him and no answer so I leave a message. Amazingly enough he calls me back a while later. This was a Friday and he says I can come tonight or tomorrow. I say okay (lucky enough I was going to be home all weekend). I wait and he doesnt show up the Friday evening and no call. He calls me next day Saturday and gives me a time he will be there. He finally comes and I start explaining the items I know about and show him the original proposal. Now get this, he wasn't even the one that did the original proposal and didnt care about that proposal. Now more time wasted and we have to re-measure everything, redo the entire proposal and pricing and on top of that go over all the items I know needed to be addressed. Finally we are done and he says he will write up and send to me. I get an email a couple days later and then I get another email a little while later with a 3rd proposal. I now have 3 proposals and of course the last one is the most expensive that went up over $2000 from first. I go over the latest proposal and made sense. I call office to discuss and see if we can just work out a little better deal with some cash (like any deal people get they call to discuss). The girl almost had a heart attack and became rude with me, saying I dont think they will do that..etc. I said okay I understand I would just like to discuss with someone and see what we can do and would like to get this job scheduled either way. She says you dealt with Rachel in your past calls, I will have her call you back. NO CALL BACK AGAIN. I wait patiently. Even if they cant do anything with the pricing or change the proposal, I would expect a call back.Which would have been fine with me A few more days go by and still NO CALL. Now I am a little pissed but still anxious to get my driveway done. I decide to call again and no answer at the office, so I leave a message saying who I am, my address, why I am calling and Rachels name NO CALLS AGAIN! Now I am beyond frustrated. I decide to call 1 more time (dont even ask me why) and no answer and I leave 1 last message. Still nothing!!! I decide to check my email to look over the 3 proposals, by some miracle I get a call back. Let me try emailing them and I got a reply in no time at all with exactly this "Last we spoke you wanted a bett