91 W Main St, East Islip, NY 11730
hi don't buy a bike here go some where else where you will be treated like a coustomer the owner rich is nasty. he is nice at first but when you leave the store and go back he does not treat you the same. again go some where else! if i could give him a half star i would went there for a refund on 12/26 he refused said it was a final sale. i explained that there was no policy on the receipt nor one posted in the store, and that NYS law states that a refund policy must be visible to the consumer.went back the next day and what do you know someone put up the store policy, but i have pictures of the store the day before12/26 and on 12/ 27 we took another picture with the signs.and when i tried to reason with him one more time he told me never to come back in the store again and that he will call the police if i did.What a way to do business will never go back there again.now i got to go to court to try to get my refund
My experience at this establishment was quite pleasant-well, until a man around the age of 55 entered the store. Yes Mr."Bm A.", I suppose you did not see me sitting on the couch while I was getting my bicycle repaired, did you? I was sitting on the owner's couch while he was looking over my bicycle (he said he could most likely repair it while I waited). A gentleman then entered the store and demanded that his bicycle be repaired immediately. After being told several times that he was in the middle of a repair, the man still insisted. The technician, who I later learned was the owner, finally gave in and began to look at the rude customer's bike. After finding nothing wrong with it, the customer began to get volatile. He insisted that he did not like the owners attitude, and promptly called him an a**hole. After about five minutes of constant verbal abuse (which was inappropriate to begin with, let alone in front of me, a 43 year old woman) the man left after the owner threatened to call 911. When I heard the graceless customer threaten to write a poor online review, I promised the owner that I would write a good one myself. Well, the truth of the matter is that this is a fine establishment to buy a bicycle or get your bicycle repaired. I have bought my bicycle and my children's bicycles there over the last decade or so. I have had few problems with any of these bikes, with the exception of a few flat tires, and, the day I came in, I was getting my worn brake pads replaced. Just the fact that he has always been able to fix my ride while I waited has been wonderful. Mr. "Bm A" says you should vote with your wallet, and, quite frankly, I agree. If you must spend your money (as is often a difficult thing to do these days), you should spend it with someone who cares about you and your ride, and cares enough about his business to discount MY repair for having to listen to the verbal abuse of a man who seemed to be a simple-minded fool. And it wouldn't be right not to thank the mutton-headed man, Mr. "Bm. A" for gaining me that discount.