We are outraged at the service with this office. We were there Monday because we did had not received our SS benefit check. Go back next day to find out they had not given us the correct papers.Had to go home , and fill them out. We were told to come back with the paper work, and we would not have to wait. Supposedly we had a 1:30 appointment two days later and we not have to wait. Went back again and we repeatedly telling the armed guard, we had an appointment. Four and half hours later when they were about to close, "Wow" they discovered our paper work and we would receive our direct deposit. As of today it has not arrived. We are living on nothing because of this delay. Bills have to paid and we will be getting late charges No wonder the Government is in the position it is in. How do these incompetent people get their jobs. I simply can not believe that our check has still not arrived at the bank. By the way, why do we need two armed guards for that office. I thought the place was under siege. What a ridiculous waste of tax payers money. They forget they work for us. If I could I would fire all of them and get some people with brains. I simply can not believe the insufficiency of this office.
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I just got off the phone with SS Office in Maryland 800-772-1213, and I must say the CSR that answered the phone was very pleasant and kind. She took my information, verified the information and completed my request in a very kind and respectful way. I have heard lots of negative remarks about the Social Security office here in Charlotte, NC that I decided to use the 800 #. I might add that the hold time was rather long...15 mins or more. Other than that, it was a pleasant experience. Thank you very much!
Call first thing in the morning. Workers courteous and helpful!