This is a new grocery store that just opened within the last two weeks. They accept cash, check or debit cards but no credit cards. They claim they can pass on savings and better pricing by not accepting credit cards and paying fees. Other than the few promotional, "lost leader" items, I did not find their prices to be lower or exceptional in any way. They do offer a lot of items in small, medium or bulk sizes, so that may be of interest to some. What they don't advertise is they hire no sackers. They have checkers to check out your items, but they send them down a long conveyor belt and the customer has to bag all of their own items. I was in line behind a woman who had about $ 160 worth of items. They couldn't take a credit card, so she attempted to write a check. The address on her check and on her driver's license did not match so they would not accept her check. She had an old debit card that she rarely uses, but she had trouble remembering the PIN number. Once they finally got the payment accepted, then I still had to stand there and wait for this elderly person to bag all of her own items before the checker could start checking out my items to send them down the conveyor belt. This might be a store I will run in and pick up an item here or there, but it will definitely not be a place I will shop when buying any large quantity of items or doing big shopping. Very disappointed.
After all the bad reviews, I was a little afraid of how things would go, but I have no complains at all, really. Dropped off a mower for repair on a Sat. for warranty work. Everyone was friendly and helpful. Was told it would be a week to 10 days. Had to call back at day 10 to see if it was ready and it was. Paid a $50 deposit for the warranty work, which was to be refunded when they got paid from the manufacturer. I had to call about that - it wasn't done automatically - but I did get the $50 refunded. All in all a fairly pleasant, trouble free experience
Our family has shopped at this store for 16 years now. We've always been pleased by the cleanliness of the store, the friendliness of the staff, and the diligence of the manager. We've even seen Mr. Rambo mopping aisles -- he's clearly a manager who's not too exalted to do any job in the store. Tom Thumb has always been a little pricier than other stores (although their sale items are very affordable), but the customer service experience keeps us coming back.