I was a patient here for five years. The medical staff was friendly and competent, but the rest of the staff was consistently rude whether in person or on the phone. At my last visit they mixed up my records completely with those of another patient. So much so that I had to go through everything and tell them whether it was my information or not. Even after moving a couple towns away I continued to go here because the NP I saw for my yearly visits was wonderful.
I recently called to schedule an appointment. The staff was again rude but this time they were condescending as well. I asked a simple question and the woman on the phone actually laughed at me.
I was willing to ignore it because I liked my NP so much, but while making my appointment I found out she no longer works there. I decided to take a cue from her and find someplace better.
I did, and today I called to have me records faxed to my new doctor. They told me they charge 75 cents per page to fax records. I asked if I could come and pick them up instead and I was informed it is still 75 cents per page. They are my records. I have every right to them. The paper and ink does not cost them 75 cents per page. The public library only charges 10 cents! It's basically extortion. They are holding my records ransom. Just because you are legally allowed to charge a maximum of 75 cents per page doesn't mean that you should. I'm positive I'm not the first person to stop going here due to the unprofessional manner of the office staff. This must be their way of squeezing a few more dollars from their disgruntled patients.
Take my advice. Go anywhere but here.