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Mike's Music

Tomorrow: 12:00 pm - 7:00 pm

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Business Details

Hours:

Mon - Fri 12:00 pm - 7:00 pm

Sat 12:00 pm - 5:00 pm

More Info:
,
Categories:
Music Instruction-Instrumental, Music Sheet, Guitars & Amplifiers, Bands & Orchestras, Musical Instruments, Musical Instrument Rental, Musical Instrument Supplies & Accessories, Musical Instruments-Repair

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10/07/2012
Don't go here if you are at al...

Don't go here if you are at all interested in a business that makes any effort towards customer service. I was told flat out by the owner/manager that she wouldn't pay for the ten minutes of overtime of her employee to finish our purchase of an instrument. When I had previously tried to come in to their store, the hours didn't match the sign or website, due to closing earlier that stated. Needless to say a small e... view more

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05/31/2011
Mike's Music lacks customer se...

Mike's Music lacks customer service. I went in today because I was in a bind and needed help changing some violin strings, ASAP. They were unwilling to help because I did not buy the strings from them. Not un-able, but unwilling. Their excuses for why they would not help were just that, excuses. They have lost what ever business I may have brought through recommendations or my own musical needs.

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
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Mike's Music

12551 Old Glenn Hwy Ste 4Eagle RiverAK 99577

(907) 694-6453

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12551 Old Glenn Hwy Ste 4Eagle RiverAK 99577

(907) 694-6453

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Mike's Music

12551 Old Glenn Hwy Ste 4Eagle RiverAK 99577

(907) 694-6453

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