12551 Old Glenn Hwy Ste 4, Eagle River, AK 99577
Parking: Lot, Self, On Site, Free
Wheelchair Accessible: Yes
Price Range : Average
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Don't go here if you are at all interested in a business that makes any effort towards customer service. I was told flat out by the owner/manager that she wouldn't pay for the ten minutes of overtime of her employee to finish our purchase of an instrument. When I had previously tried to come in to their store, the hours didn't match the sign or website, due to closing earlier that stated. Needless to say a small effort on their part, would have created long term relationship that would have paid for that ten minutes of overtime.
Mike's Music lacks customer service. I went in today because I was in a bind and needed help changing some violin strings, ASAP. They were unwilling to help because I did not buy the strings from them. Not un-able, but unwilling. Their excuses for why they would not help were just that, excuses. They have lost what ever business I may have brought through recommendations or my own musical needs.