If you write a review of a company that is basically the best one we have here in Durham, Please be accurate. Scooters are machines, and your ignorance is what your problem is. MY experience with this store is that you get what you pay for, and if you want something done right, go here. These cheap scooters are build to break down, and this man knows how to fix them. The last review is completely off, if you look at the store its not a hole in the wall trash can joint, he runs a 200k respectable company and he will do what he can to fix anything you bring to him, or bring back. 5 stars for the positive side of dealing with a scooter.