Mr. Goodmanners101, I received your complaint from the BBB today. From what I gathered from BBB, the big issue is that your carb leaked fuel after you picked the bike up from my dealership AND when you called about it, a new employee gave you bad information. I completely understand your frustration and have been there many times myself. Normally I'll speak with a manager or the owner, not to get someone in trouble, or not to get something free, but to help ensure a better experience for everyone next time. I sincerely apologize for the bad information & service you got from my store. Also, I'm aware that it wasn't your fault. It is totally my problem, my issue and my fault that the employee you talked to was new and didn't have the training (or authorization) to handle a situation like this. Finally, now that I know about it, I would like an opportunity to satisfy your complaints. My family has worked hard for over 35 years building this business into a strong, ethical and good local buisness. You are absolutely correct, it only takes one employee or one customer to ruin it's reputation in a very short period of time. Jason Yates, Durant Cycle General Manager & co-owner. 580-924-1200
I-35 & S Guthrie ExitGuthrie, OK 73044
From Business: Oklahoma's only one stop/ all inclusive mobility sales and service center. Oklahoma's Largest Provider of Wheelchair Vans, Wheelchair Lifts, Mobility Driving Equipe…
After considering other motorcycle dealerships I chose Durant Cycle for maintenance on my used cycle which I recently purchased. I was impressed by their reasonable charges, their timely appointment scheduling, meticulous attention to details (they covered all the factory maintenance service requirements), keeping me informed of the progress on the maintenance of my bike, and the courtesy they extended to a picky retired person. My cycle was not running too well when I brought it to them, but now it runs great! Usually I approach auto and cycle dealerships apprehensively, but at Durant Cycle I found a group of dedicated people who are trustworthy, friendly and maintain integrity in their business dealings. I will be happy to trust my cycle to them again in the future. I wholeheartedly recommend Durant Cycle to anyone looking to buy a cycle or needing reasonable, competent maintenance on your cycle.