25871 Highway 160, Durango, CO 81301
Phone: (970) 247-8700
Phone: (970) 375-7661
Primary Phone: (970) 247-8700
Fax Number: (970) 247-8707
Tarpley RV, Inc.
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Jamie was a very helpful,knowledgeable and professional assisting us with all our questions to help with our purchase. We would like to thank Robbie who helped walk us through the Comet for his experience and confidence in starting our Travel Trailer adventures. Also a special thank you to the technicians for making sure all components are working correctly.
Several problems with new fifth wheel. The most recent was with the slide not operable. Was asked to bring it in five days later. Did so and got call ten days after that asking questions about which slide. They had not looked at it yet. Said that it would be minimum three weeks to get parts. I called the factory three weeks later to see why so slow on parts delivery. Their records showed they had been shipped and received weeks ago. Called Tarpley's and they had the parts. Took unit in three days later as per instructions. Checked next day about pick up and the had not looked at it. Had to wait over the weekend before they got to it. Total of 48 days to get the slide fixed. Ironically, one of the selling points was ease of fixing a malfunctioning slide compared to the old style.
They sold me a fifth wheel a few years ago and treated my family like their family. Now, when I break something or it needs maintenance they are just as kind and helpful, no matter who you deal with. I will be getting my next trailer from here when the time comes as well.
I want to let you know how much we appreciate Tarpley RV. It has been over two years since we purchased a 5th wheel and we love our new lifestyle. Our decision was made easy by your attention to details and Mike from the service department was very helpful as well. He even called us recently to let us know there is going to be a recall on our model but the part was already taken care of for us last summer. After this long, we are amazed and appreciative that your personal service has continued. We will be headed back to Tarpley's again.
We were treated with great respect while making our decision about buying a new RV, and their price and offer for our trade-in were better than other dealers we looked into. Most importantly, their support since our purchase has been exceptional. It's been three years since we purchased our RV and Tarpley has been there to help with anything we've needed. There is no doubt that we will continue to bring our RV to Tarpley.
09/23/2007Provided by Citysearch -
We had the best experience at Tarpley RV,we had an appointment for the Th of Sept Wow when we got there we were told it would be a day or so but we were looking at a week or more Mike in Customer Service said no this is not that bad,two days later he called to say that the parts had come in but one was wrong and the other a Decal for the front was shipped and they felt it was to damaged plus a shortage of techs that day had them hesitant to try it,plus we had a lose floor in the rear and they had no problem fixing it but non of them are OK with repairing carpet,I can be OK with this as I would rather they know there limits
I wish I could say more about all the techs but the one we had the day we came in to get the trailer was Little John this kid is a nice guy telling us that he had checked our unit out fixed a few things we had ask
for and others that he knew these units were having problems with,he explained all the work and was so nice,plus he knows his job and dose it well.
Want service,want a place that cares for there customers WOW you need to run here these guys are here to help you and will stand up to the task.
Thanks Guys it takes all of you to make the team you are keep up the great job.
2008 3670RL Big Horn 5TH Wheel
Disclamer--We were in no way payed for this post.