The chicken is great, the staff friendly, but service in Duncanville sucks. They are nickel and diming and not training their staff. First time in we ordered several buckets and sides, I like to have spares in the fridge. We had to wait until they cooked some. A crowd came in and they got our chicken and sides. When we eventually did get our stuff 45 minutes later half the sides were missing. OK everyone makes mistakes. Second visit at about supper time they did not have enough chicken for two buckets. It is a chicken restaurant. Our third and fourth visit was to KFC just down the street a bit. Today we went to Churches. We drove past 4 chicken restaurants, and a whole load of other fast food both first and second trip. I give them 8 more months if they don't get their act together. Too much competition to play around like that. One star because you can not go zero stars.