Kirby Company

This was a TERRIBLE business to deal with!!! I also had a two free room cleaning and they did NOT show up! I got a call after the fact with no appology or remedy to the situation!! I had cancelled two appointments to be home for the cleaning as well as changed my work schedule to accomodate for the appointment. We had both rooms ready to lighten their load, and spend hours rearranging to make the carpets accessible. I had intended on replacing my current vaccum, and thank goodness i can save THE FORTUNE they sell it for!!! VERY poor customer service, i will never deal with them again. BEWARE potential customers.... there is NOTHING FREE about KIRBY

Very bad customer service. I was set up to receive a free 2 room carpet cleaning. Had my 2 rooms cleaned out and after the employees were over 20 minutes late without a phone call they showed up only to tell me that I could not clean my carpets.

When I called and spoke to the OWNER he was VERY rude as well, wouldn't let me speak without cutting me off and didn't even make an attempt to make the situation better. BAD BUSINESS, RUDE EMPLOYEES, RUDE OWNER.

I own and manage several homes through out the Duluth area and they lost out on HUNDRED if not THOUSANDS of dollars because they are very unprofessional. If I were in charge of KIRBY, I would be ashamed to have these type of people representing my family name.