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03/15/2012
My fiance bought me a salon package that included a cut/color/style, then a mani and pedicure. He thought I needed to be pampered and had never had a mani/pedi before and it had been years since I colored my hair. Was the sweetest gift! But then I had my appointment. OMG! I will never go back to Justin Pauls! The stylist was awful! Not sure she even went to cosmetology school. She had to get advice on the color, several times in fact and didn't listen to me as to how I wanted it done. She way over processed my roots which bled into the highlights, so I now have what looks like roots after a fresh color. Then have this fan shaped look of a different color red around my face as the roots were overdone. Her cut and style... not sure what to say about them. My nephew could've done a better job! nothing was even and she just kept doing the same thing with the style, like she just wasn't sure what to do next. The pedicure was decent, but overpriced and I can do just a nice a job at home. The manicure... SO not worth the price! I had an American Manicure done, which is a toned down version of a French. She did a bad job with this... The white color didn't go all the way across the nail, she got color onto the cuticals and the skin on the sides of the nail, and it started wearing and chipping after one day!!! They did offer to fix the color but I didn't want any more damage done to my hair a I had plenty of breakage from the overprocessing! Will never go back and tell anyone and everyone I can about this experience! Justin Paul's is supposed to be one of the better salon's in the area. That's a joke. I've had better cuts at Cost Cutters. (yes, in a pinch have gone there.) Wasn't going to give a star rating as JP's doesn't deserve even a 1 star but won't let you leave a review without one.
02/16/2012
Will never go back. I was a long time customer, but my appointment was cancelled because they were running behind. When I spoke to the owner, I received no apology, nothing. Terrible customer service.
Details
Phone: (218) 727-0034
Address: 26 E Superior St Ste 203, Duluth, MN 55802
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