I called because this clinic was closer to my home and less of a car ride for my cat who hates the car. I had an emergent situation and was treated very poorly over the phone. I asked if a family member could bring my cat in to which I was told only if they are capable of making medical decisions for the animal, and when asked if they could call me to make decisions for my cat, the staffer was very huffy, and said "No, ya know, we are really working you in getting an appointment today.". If they treat me this way before I even step foot in the clinic I can't imagine how they would treat my baby! I will be continuing my patronage at North Shore Veterinary Hospital in Lakeside as I have always had a stellar experience with their care and personnel.