PLEASE TAKE YOUR MONEY ELSEWHERE. Poor, patronising customer service who think they are doing you a favour not that you are a paying customer. RV we ordered 9 months in advance not available. Tried to give us a huge one (for 2 of us booked into restricted sites) as an "upgrade" - told we could take it or leave it. Eventually left with an old, dirty, poorly functioning vehicle just because it was the length we needed, I cannot emphasie enough how rude and patronising the staff are. I'm not from America and its such a shame because everyone else we met was lovely. We also paid "preparation fee" and they didn't even give a toilet roll (like they are supposed to) amongst other things. I'm not a big complainer but I feel really strongly that these guys are the rudest, most unprofessional company I have ever had the displeasure of renting from. Only carried on with rental because they wouldn't give us our money back!