Update 12/10/13: This clown below me is stating the obvious when construction is taking place. It's probably the last property manager posting below as they the management team were not invited back after interviewing for their positions they had, so pretty much they were fired. I've lived here for a 1.5 years and all I can say it's much better now than before. This liar below my review probably has issues due to not paying on time or something else, he or she is complaining about how much the rent is? They are giving move in discounts as well as assuring (my) rent wouldn't go up more than it did last renewal which was low. They don't want everyone just moving out if they jack the price up. Common sense would tell you that. Obviously he or she doesn't have it. The trash compactor in ALMOST all apartment complexs have issues. They even bought a new one here that locks and compacts the trash when it locks. So im not sure what the reviewer is talking about. All complex's are going to have people that find complaining to post, like above. All i'm saying is, I might renew and this is a real review NOT from the office. I will say since I recently posted, the only thing I find annoying is the new maintenance supervisor is not as good as the last one and they are slower to fix things. What the reviewer also stated, about the roads needing to be repaved is completely twisting the truth. It DID make sense that they repaved the complex in Dec. instead of month ago because of the trucks. That's a logical answer. So I disagree completely. The management team is actually good and very professional. Complete 180 from the last terrible management team. BTW, you can now pay your rent online without a fee unlike before. ----------------------------------------------------------- I'm giving this a 4 out of 5, it's under construction and they are making major improvements everywhere. I'm very impressed. Not sure why some renters are complaining to management about noise, you obviously are going to have noise for awhile, when you are redoing the entire complex!!!!! Have a open mind please!. It needs to be done. One of the reasons people were not renewing their leases was because the past owners barely kept it going and just repaired things. Did not care what the place looked like. I liked the price and the size of the townhouse was my reason. I disliked Sharon and Amy the managers. Absoutely terrible overall no need to get into details as they were FIRED. The new management team is 100X's better. I used to not like walking in the complex office, now I look forward to saying hello. The customer service alone has improved 100X's as well. That alone has me now thinking of renewing. The past management team would not take care of a major issue with my carpet (massive carpet cleaner used) from the last tenants. I brought it up to the new management team and I receive a call letting me know they are replacing free of charge and right away. It's also much nicer. They are just nice and keep their promises so far. The owners who I obviously haven't met are doing the right thing and redoing the entire complex from painting to new roofs, new siding, new pools, new playground (MUCH NEEDED) new fencing and more. I had complaints before but not now at all. Great job so far!
3162 Saint Johns Bluff Rd SJacksonville, FL 32246
This is a beautiful place to live. All staff is easy to work with and I appreciate them all. I hardly remember names unless people do something to make it memorable to me and that can be something good or bad. In this case it is incredibly good...and all that I share is done with a smile on my face. With that said, I remember Jennifer who is the manager because she was extremely kind and professional when I was in need of help. I can't forget Nikki because of her professionalism and willingness to help. I made a point to find out Edgar's name because of all of his hard work. Whenever I have had something wrong during the past 2 years I have lived here he has been excellent. He has a good attitude and fixes whatever I need done. Matt goes above and beyond when providing service and he really impresses me. I love Matt's personality, he is that someone that anyone would love to have on their team. He is thoughtful, hardworking, kind and extremely professional. I haven't needed any major repairs because this is a great place but when I needed to have shelves reinforced, closet doors realigned (because I was too rough), filters changed, additional smoke detectors, extermination, an electrical glitch, my bathtub re-done, stopping of a leak...all normal things that happen in day to day life. They have been there. Nikki drew up the works orders quickly, efficiently and everything ran like clockwork each and every time. So in addition to living in a nice place you have the assurance of knowing that your needs will be met in a timely manner. The work will be completed by dependable, hardworking maintenance men with great attitudes. Attitude matters the most because good customer service is hard to find and if you are like me always appreciated!!! Thank you Bella Terrazza! I will spread my review around because I am happy. Otherwise I would not take the time so believe me, I am pleased and highly satisfied.
I work for Federated Management Group and have for many years. FMG will and does give back FULL deposits if YOU return the home in the condition you find it in. A Tenants perception of "normal wear and tear, Holes in the walls, writing and crayon all over the walls, carpets full of kool aid and juice stains, nasty mold and mildew in showers and toilets, grass and weeds up to your knees as well as all the trash and garbage the tenant decides they don't want to deal with left in the house is NOT normal wear and tear unless you normally live like pigs. Unfortunately the number of homes left to us in this condition by Tenants is astounding. These People are the ones that scream the loudest, "unfair treatment"! When I retire it is my goal to start a website of some type that would allow all Property Management Companies to show the Tenant ledgers full of late fees and bounced checks, as well as pictures of the damages they do to Investors Properties so that both sides of the story can be told, and also to protect other Property Management companies from being put in the same position of renting to these same types of Tenants. It is astounding to me the number of people who hide under the cloak of "anonymous" when slamming a Company and their reputation and are too chicken to use their name and the address they rented in order that the company involved could look over their complaint and see if in fact a mistake was made. I can only guess it is because they in fact are the ones that do the most damage. I can't help but notice that the 5 star reviews do in fact have actual past Tenant names. All the negative and nasty complaints are "anonymous" - that's pretty funny. By the way, I am Bert with FMG, and this 5 star review is also NOT FAKE!