Rich Mixon - BellSouth Corporation Collisionworx Auto Body was first "introduced" to me by accident while traveling through Memphis, TN from the Mississippi Gulf coast en route for East Tennessee. I was involved in an MVA (motor vehicle accident), in this metropolitan city of 1,000,000 residents. I was alone and knew nobody within 800 an mile radius (300 miles East & 500 miles South). My Toyota Camry suffered severe damage of the complete front end. The impact of the collision was so severe my hood was bent in half, pushed towards the windshield ("V" shaped). In 5:00pm commuter traffic, The Memphis Police notified a "wrecker service" to come to the scene with a flatbed (my Camry could not be "towed'.) The driver transported me & the remains of my Toyota Camry to 6916 Appling Farms Pkwy (Whitten Rd, I-40 Exit 15 (zip 38133). When I arrived I saw the nicest, cleanest Auto Body Shop I had ever seen. My initial thought was $$. I was mistaken. On that date, I had the privilege to meet Mr. Whitlock. He was so "calming" and reassuring. He showed much concern for my "well being" as he did for my vehicle. Being 6:00pm, Collisionworx was closing...Mr. Whitlock asked his staff to stay until he knew I had transportation enroute and had obtained my work related belongings from my vehicle. He provided me his personal number and graciously invited me to remain on the property until my ride (from East TN) arrived. He even phoned me from his personal phone to "check" on me. The following weeks he contacted me to advise me the "updates & status" progress Collisionworx had made on my Camry. When COLLISIONWORX repaired my car in a duration of time (I did not think was possible), I did not recognize my car. It looked better than it did before the collision. The body work was the most elite ever. The painting process looked of better quality than Toyota applied at the factory. Today, that was 3 years 7 months ago. I have only had oil changes & replaced tires per regular maintenance. Not one "sign" the car had ever been in a collision. *Unlike many other auto body experiences I have heard, Mr. Whitlock was 100% available & concerned "how is your car doing". He was aware I was "passing through" Memphis but continued to treat me as if I was local. I continue to correspond with Collisionworx 3+ years later. Recently I needed minor body work done. I went to 2 local body shops. Their work was far below standard. Family/friends said it was unnecessary to drive 4 hours to Memphis (to Collisionworx) to have this unrelated body work done. My reply was simply, "You have never been to "Collisonworx". That is all I can say to you also. I consider Mr. Whitlock a friend, and his staff my family. The staff, namely "Patricia" & "Pat" were and continue to be so good to me. When I phone regarding my Camry (annual maintenance, etc) I feel they stop what they are doing and listen to me and respond with care. If only our society had more businesses & individuals such as the family at Collisionworx, we would be in "safer trusting hands". I was never made to feel that Collisionworx was simply trying to "make $" from a motorist at another's mercy. You have my word as well as Collisionworx's, there is NO OTHER AUTO BODY shop. -Rich Mixon, East Tennessee"
I was in an accident in the early part of December. As the person at fault had Geico Insurance, I was given the option of Desoto Collision to perform the repairs. The office is run like a well-oiled machine. I walked into the office and gave my name, Kevin from Geico walked out of a side office, introduced himself and explained the entire process. After walking outside to assess the damage, the service manager walked out and introduced himself and again went over in detail the entire process. I had an out-of-state inspection sticker, and other stickers on the front, side and back windows, and though not part of the accident, when I asked if they could remove them, the service manager expressed that he would have the stickers removed. My car was in the shop from 12/8 to 12/29, and throughout the process I received regular texts and phone calls to update me on the service being performed and expected completion date. The evening I picked up my car, I met the infamous Patrick, who also was very professional. As with everyone I met, Patrick was very clear about the work that had been performed and made himself available for any concerns I might have in the future. As I am recently moved to Memphis, Patrick offered himself as a resource for any concerns I may have with my car. I have read the reviews below and am surprised. I expected Patrick to be this sleazy/shady character, but in fact he was the exact opposite. My experience was very positive. They were apologetic about the wait time but due to the holidays, I understood it could not be helped. I was provided a rental for 30 days, so there really was nothing to complain about. I would certainly take my car to Desoto if I need body work in the future!!!
I've been taking my vehicles to Sonny Berryhill for years now - nearly 25! (I believe he's been in business since 1971) He never fails to impress with his incredible work. From Corvettes to Cavaliers, he's done em all. Several of my vehicles have been nearly brand new when they were wrecked. Believe it or not, the quality of his paint work is BETTER than from the factory! There's definitely something to be said about the kind of attention to detail that he demands on every car. The way he does business is old school - the right way! I could go on and on about all the great experiences I've had, but I believe I've gotten my point across! Another HUGE plus for us - they PICK UP AND DELIVER!!! try getting a big corporate shop like A*RA or M**CO to do that! Fat chance! Oh yes, and my cars have always been SPOTLESS when I come to pick them up, regardless of their previous conditions. Wish more people in this world cared about their customers like Sonny.