2 Brothers Appliance Repair

If I could give negative stars I would. This guy, James, accepted a Choice Home Warranty claim two weeks ago for my dead refrigerator (on a Thursday). He said he would submit the diagnosis by Saturday so we could get a new refrigerator. After one full week, I started calling him, as did Choice Warranty. He finally submitted a very vague diagnosis in their system. They said there were no details at all and requested more information. He refused to answer phone calls or return voice messages. Today, a full two weeks later, Choice Warranty said they would have to send out a new work order to be reassigned because James refused to complete the necessary information. I called him to let him know that, and he said --- Great - I'm so tired of getting phone calls from you and Choice Warranty. I have 22,000 customers. When I told him I would be filing a complaint, he started texting me ugly messages. His final message was: "I love cry babies that don't get what they want."

Also, check out their rating on the Better Business Bureau website -- no surprise that it's an F.

I called 2 Brothers and explained what was going on with my washer. The owner came out and found the problem in 5 minutes. He also had the part he needed on the truck. Total time 15 minutes to fix.