Detroit National Car Rental

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Helpful Reviews 
National Car RentalScott G. rated

Again National Rental Car did an out tanding job. The taff wa friendly and profe ional, the car I picked out wa clean and ready to go. I do have a complaint- At the time of picking up my car the agent informed me that National Rental Car will be putting a $300 hold o...moren my card. Thi wa in addition to the rental charge . Thi charge wa for all Michigan driver . When I turned the car in, I a ked about thi charge and wa told thi i done to encourage local drive to rent car from other location than the airport. NRC want to maintain their fleet of car for out of town gue t and bu ine traveler . If thi i the policy going forward, then the local Enterpri e location , need to do a better job of being open on the weekend , and upplying vehicle . I upport the auto indu try and when I travel, I need a pecific Make of vehicle. I certainly can't drive a Chry ler to a GM plant, or a GM to a Ford plant. Enterpri e can't guarantee any make or model when making a re ervation. It i be t effort only. The make of vehicle may not be available with a local office that ha a much maller inventory of car . Finally, the airport NCR i the only location in the Detroit Metro area. My rating i for the local taff and ervice they provide.view less

National Car RentalEseidel E. rated

The National program, Emerald Club, i a very good program a I like to clo e my car. The Detroit National location at be t i mediocre.bCar are alway dirty. Window never clean in ide or out. Alway ome ort of tra h till in the car. I u e them a I like to pick the typ...moree of car I drive. Hertz doe a much better job of providing a clean car. National point program i al o on the weak ide a it take a full year of renting almo t every week to get enough free day for a vacation rental. Al o, their promotion 1-2-Free never appear on your tatement you have to call to ee what you have earned and you can't combine it with other free day earned. I under tanding i free however almo t better not to offer if it inconvenience the cu tomer. La tly I am executive elite with National. Doe n't mean much. Everyone who get off the bu in Detroit get to pick any car in any ai le, even executive row , if a member of the Emerald Club. But if you are hung up on picking the type of car you want to drive, like me, you u e National nview less

National Car RentalMichael W. rated

I u e National rental car a part of my company' preferred car rental ervice and am an emerald club member. All of my rental thu far have been good, except for the la t time out of Detroit (at DTW). I rented a car that wa clean but had a very trong and unplea ant odo...morer. It may have been that a cu tomer moked in the car but I hould have noticed that at a late night pickup of a rental, with thi car being the only car left out of all mid- ize edan , there wa omething negative about it and people were taying away for a rea on. Thi wa a rental that I had to keep the window lightly open while highway driving to keep from becoming ill. For vehicle like the e, I would prefer for National to take them out of the rotation until the they could be further cleaned. Overall, National ha been a good provider of rental car for me and make the proce near eamle (i.e., traight from the huttle bu to the car and on return, from the car to the huttle bu ... no office vi it required).view less

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