National Car Rental
338 Lucas Dr, Detroit, MI 48242
TollFree: (888) 826-6890
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I work for Nissan and need to drive a Nissan. There was none on the lot except for an Altima. I was told that the Altima is not an Emerald selection but next level up. I was in Detriot and all the other locations I frequent the Altima is an Emerald. Regardless a Sentra quickly appeared, clean and the attendent turned it around for me. All employees at checkout and return are always awesome, friendly and remind me to check for all belongings. Pickup and drop off with Emerald status is a breeze. I use National atleast once a month.
Everyone from the shuttle bus driver to the sign out gate agent were very friendly and helpful. The facility, shuttle bus, and cars were all very clean, and in good working order. I have used National Car Rental for about 18 years, and only had one bad event, and that was at Charlotte, NC when my flight was delayed and all the National Car staff went home after I had confirmed a pickup (spent the night in the airport).
I frequently travel on business to Detroit and find the team at National to be professional and always welcoming. The bus drivers always help me with my bag and staff at the Emerald Aisle greets me like a long-lost friend. That means a lot when you are away from home and family.
I typically get great service from National and have been an Emerald Club member for years. When I returned my car to this location on Sunday morning January 29, I was extremely disappointed. I pulled up to turn in my car and had to wait 5-10 minutes, along with several other customers for the check in guys to get out of there car to come check us in. It appeared that they were sitting in the van either talking or listening to music while we waited. After check-in, I got on the bus and was astounded to have the bus driver talk on her cell phone, obviously on a personal call, all the way to the terminal. I believe her name plaque said Juanita. Very dissappointing.
Great service, love the Emerald Aisle, you get to pick a car that fits you and not have to worry about "how much more will this cost me".
There was only a couple minute wait for a shuttle bus, and they seamed to be running regularly even at 6 in the morning.