If I could give zero stars, I would
If I could give this zero stars, I would. When we called to place our order the woman we spoke with was incredibly rude. I'm not just talking about the typical busy-Chinese-Restaurant short responses, she obviously felt that we were an inconvenience to her for calling. She did not give us an estimated wait time for our delivery, and now I suppose I know why.
We had to wait OVER TWO HOURS for our food to be delivered! We called inquiring about our order after the first hour and were told "the driver just left." After another 40 minutes we called again, and again we were told "the driver just left." We called at the two-hour mark just before the driver finally made it into our driveway. The driver claimed that he only picked up our order from the restaurant 10 minutes prior, then looked at our receipt to see when our order was placed and was shocked at the two-hour wait as well.
While the driver was present we spoke with someone over the phone named "Kevin" and requested some sort of compensation for this awful service, but all he offered was "okay, I give you three dollars off." In what world would that make everything okay?
As you can expect, our food was freezing cold by the time it reached us. On top of that, it's just plain gross. The Styrofoam containers probably taste better than the food they held. There was NO sauce on half our food, and that's kind of the entire point of Almond Chicken and Sweet & Sour Chicken. Plus, the menu specifically states that the Sweet & Sour Chicken comes with green pepper and pineapple... Well, not this order! Speaking of the menu, the prices on their carry out menu do NOT match what they actually charged us. I took one bite of each item, hoping that SOMETHING we ordered would be edible... And got nothing but disappointment. We threw away the entire $30+ order of cold, stale food. I will be driving up there tomorrow to demand our money back.
Seriously, there are way better Chinese places around with better food, better prices, and better service. We ordered from this place just to try something new since one of their menus ended up on our porch a few months ago, and we have learned our lesson the hard way.
If you trust only one Google review in your life, let this one be it. Do yourself a favor and stay away from Tai Ho!