Received very poor customer service for our class reunion event. No air conditioning (someone attending said they were there two years ago and again had no air). No staff on site to assist us and no response to our inquiries after the event. Mismatched table linen, 3 hours to get the tables cleared of dishes. Very poor service after the sale Would have given no stars but that was not an option..Was this review helpful?Yes No|Flag Abuse
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Property Location A stay at Roberts Riverwalk Hotel & Residence, Detroit places you in the heart of Detroit, convenient to Moross House and Belle Isle. This family-friendly hotel is within close proximity of Greektown Casino and Saint Andrews Hall.
Rooms Make yourself at home in one of the 106 air-conditioned rooms featuring DVD players and flat-screen televisions. Your bed comes with cotton sheets and down comforters, and all rooms are furnished with king sofa beds. Relax and take in river and courtyard views from the privacy of your room. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, and complimentary toiletries.
Rec, Spa, Premium Amenities Take advantage of recreation opportunities such as a fitness facility, or other amenities including complimentary wireless Internet access and wedding services. Additional amenities include a fireplace in the lobby and a television in the lobby.
Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are served daily in the restaurant for a fee.
Business, Other Amenities Featured amenities include a 24-hour business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. Free self parking is available onsite.
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