In mybookCar Collection (edit)
Added to your car collection.
Removed From mybook!

We took this business out of your car collection.

Ray Laethem Buick GMC

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

BBB Rating:
BBB Rating and Accreditation information may be delayed up to a week.

Regular Hours


General Info:

Ray Laethem Buick GMC provides great deals on new, used and certified pre-owned Buick & GMC models.

Sponsored Links
Buick & GMC
Payment method:
master card, discover, visa, all major credit cards, amex, carte blanche, check, company card, debit, diners club, financing available, insurance, jcb, paypal

Ray Laethem Buick GMC provides great deals on new, used and certified pre-owned Buick & GMC models.

Far East Detroit, Finney
Auto Repair & Service, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers
Other Information:

Parking: Lot

More »

Less »

Provided by


Review this business:
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!



I told Rob that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready, I also requested my money back for the initial repair but was fine with paying for the initial estimate. Had I known the car would John agreed that they should have tested the car more but was not willing to compensate me for their mistake; instead Ray Laethem forces the customer to pay for their mistake. At this point I took my car home and requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place and they could not compensate me for their mistake. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively .



I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled American Veteran into a "SUBCompact".

I asked the serviceman to tell her a big SUV before I even went to her. She then immediately turns into a B-----, well let's just say a disgruntled employee who has no idea of what customer service means. I get a mini-SUV. The serviceman says don't worry about the gas because it was not full. I bring it back 3 notches lower than it was. The owner calls up and says he can't make me happy. Hello, no kidding! And says he is dumping me as a customer. Hey Mr. Laetham, that's what caused Lochmor Jeep to have their dealership pulled. I want to know how many of Lochmor's ex-employees you hired because I swear they all waited and or worked on my vehicle. I'll be going to another dealer who is farther away but always fixes my car the first time. You actually are saving me time and mileage. 3 or more trips to you compared to one trip at the other dealer. By the way, everytime I was at your dealership (and it was plenty of times) some other customer was always complaining to me. You should fix that, remember it will take you more than one time!


Provided by Citysearch - 
Nice People

Bought an Envoy and love it the Dealership was a pleasent low pressure experience. I have only had 2 oil changes do far but that went great.


Provided by Citysearch - 
Absolutly the best I have dealt with!!!!

Bought my 3rd! yukon from Joe Mirabile and he always treats me very well. I used to buy Yukons and Suburbans from another GMC Dealer but Laethem was closer to home so I gave them a shot. At first They Didn't have the color and options that I wanted they drove one up from Ohio to get exactly what I needed my old dealer told me their was none in the entire country. Service gives me a free loaner and the garage is so clean you could eat off of the floors! A1 operation.


Provided by Citysearch - 
Terrible Service

I selected this dealership for its proximity to my home, as I did not purchase my vehicle there. My vehicle was dropped off at 8 AM and they assured me that they could service it that day. By 7 PM they had not even looked at it. I had to call several times, as they did not even give me a call. We are talking about a simple alternator replacment issue here, which takes a max time of about 35 minutes. My car was finally ready at around 3:30 PM the next day, so it took them 18+ hours of open shop time to fix a simple problem. Eve worse, they would not pick me up to get my car because they have a 2 mile radius limit!!!!!


Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Ray Laethem Buick GMC

17677 Mack AveDetroitMI 48224

(888) 746-5951

Send this business listing as a text message to a mobile phone.


Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

Message Business

What would you like to know?



We were unable to send your message. Please try again later.

Add a Photo
Ray Laethem Buick GMC

17677 Mack AveDetroitMI 48224

(888) 746-5951

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo

Remaining Characters: 100

Remaining Characters: 500

We just redesigned! Do you like it?
× Not a Fan

× Thank You!