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National Car Rental

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Business Details

69

years

in Business

Go National. Go Like A Pro.
Hours:

Regular Hours

General Info:
National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the United States, Canada, Mexico, the Caribbean, Latin America and Asia. National Car Rental provides a large selection of quality vehicles for your business or leisure car rental needs from midsize and full-size car models, to convertibles, SUVs, and minivans as well as specialty cars, trucks, and van rental. National provides exceptional variety and service to every car reservation and rental.Nationalcar.com offers nationwide car rental exclusives, daily, weekly, weekend and one-way rental car specials as well as our Last Minute travel discounts. Reserving a rental car, luxury car rental, or van rental for your next business trip or vacation travel couldn't be any more convenient. Our simple, secure, and easy online car reservation process makes car rental quick and easy for worldwide car reservation and car rental rate.
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Services/Products:
  • Airport Pick Up
  • Car Rental
  • Economy Car Rental
  • Luxury Car Rental
  • Rent a Car
  • Rental Cars
Brands:
Car Rental Rent A Car Rental Cars Luxury Car Rental Economy Car Rental Auto Rental
Payment method:
amex, cash, check, discover, master card, visa
Neighborhood:
Romulus
Amenities:
The Emerald Club ® from National is a complimentary frequent renter program providing a fast and frictionless rental process. Members can bypass the counter and choose any car from the Emerald Club Aisle
Categories:
Car Rental, Truck Rental, Trailer Renting & Leasing

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Reviews

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08/17/2016

Overall
Selection
Service

Great rental company, love the fact that I can pick out the car I feel the most comfortable with, if my needs change, I can always go back and exchange it for another car, no questions asked. They will do their best to accommodate the customer, they had to work over half an hour to fix my latest rental that was mixed up by accident, and all with a smile and apology.

08/13/2016

Overall
Selection
Service

I Rented a car for business reasons and the gas tank was not full, by the time I realized it I was almost out of gas!! When I returned the car I was told, "Oh well, you should have checked the gas tank before you drove out". Really, ins't that their job?

08/09/2016

Overall

Great customer service, even at 6am. Helpful and friendly. Good signage. I had never rented a car before but I sort of knew what to do. The staff helped me figure out the parts I wasn't sure of. Awesome experience.

08/08/2016

Overall
Selection
Service

I have rented cars from National fro many, many years and have usually had very good experiences with them. However, the last time I rented a vehicle at Detroit Metro, I felt the service at the Emerald Aisle left a lot to be desired. As an Executive Elite member, the staff there has always been very helpful and cooperative. This last time the staff did very little to secure me the type of vehicle I was looking for and left my wife, grand daughter and I to wander around the lot looking for one. We eventually settled on a vehicle that was somewhat close to what we wanted.

08/08/2016

Overall
Selection
Service

National at DTW is the best! As a frequent traveler, I have the advantage of being a member of different incentive programs. Emerald Club Executive at National is quality through and through. I can sincerely say that the multi-cultural staffers are capable and adaptive to the needs of the customer. I wish other airports (like DFW, for instance) had more managers like the ones here, who go keep it classy while resolving customer concerns.

08/04/2016

Overall
Selection
Service

I found the staff very helpful, even at midnight; the car selection was exactly 2. Jeeps. I chose the smaller one, a Compass that really lacked guts but was just the right size to carry luggage for 3 for a week.

08/03/2016

Overall
Selection
Service

Decent cars but we forgot out very expensive radar detector in the car while rushing to get on the shuttle bus. I immediately called the locations front desk to ask them to grab it and ship it to me. They said they would grab it and get back with me. I called the next 4 days to see if they grabbed it out of the car, with no one really knowing what I was talking about. Let alone call me back half the time when they said they would. At the end of the day, someone at national ended up stealing it and not turning it in. I've reported the issue to national and now my credit card company to refund me the amount to replace the radar.

08/01/2016

Overall
Selection
Service

Pros:
-friendly staff
-clean transport buses
-easy contracts/check out with Emerald Aisle
-great selection of vehicles

Cons:
- A couple vehicles were smoked in, had to check several before finding one that did not smell
-the bus driver on my return to the airport was texting and driving, I had to ask him to please put his phone down.
-at return the attendant charged me for gas fill option when my reservation did not have the option included and I delivered the car full of gas (which he checked). I had to call customer service and wait 10 minutes on line to have this corrected. My fault in this was not checking my receipt until the bus ride to the terminal.

Suggestions:
-If you allow smoking in vehicles, then please have designated ones.
-use camera's in the buses on the drivers. If violating safety protocols or traffic laws, then discipline appropriately.
-Allow customers to see a print out of charges before running charges on the hand held scanner, to confirm accuracy.

07/25/2016

Overall
Selection
Service

Wide range of high-end options for Executive Elite status. Customer service is also great; pick up and drop off processes flow pretty quickly.

07/11/2016

Overall
Selection
Service

Except for always waiting for the bus, this is an excellent company and the car selection is great. Thanks

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National Car Rental

338 Lucas DrDetroitMI 48242

(877) 365-6591

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National Car Rental

338 Lucas DrDetroitMI 48242

(877) 365-6591

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