National Car Rental is the 'cream of the crop' of car rental agencies. I've been traveling for work since 11/2010. I've used Avis, Thrifty and Enterprise. I'm more than satisfied with National. I'm always surprised by their friendliness. When I returned my car to DTW last Thursday the kindest gentleman checked me in and suggested that I can sit in the car and wait for the shuttle because it was so cold and windy. That's the difference - their kind details. At BWI, the kindest driver wo...view moreuld offer their hand to help you on the bus. Yesterday when I picked up the new car at DTW, the kindest lady driver gathered up my bags and helped me. It's like they learned manners when manners and courtesy was 'in'.view lessShare Review
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- General Info:
- National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the United States, Canada, Mexico, the Caribbean, Latin America and Asia. National Car Rental provides a large selection of quality vehicles for your business or leisure car rental needs from midsize and full-size car models, to convertibles, SUVs, and minivans as well as specialty cars, trucks, and van rental. National provides exceptional variety and service to every car reservation and rental.Nationalcar.com offers nationwide car rental exclusives, daily, weekly, weekend and one-way rental car specials as well as our Last Minute travel discounts. Reserving a rental car, luxury car rental, or van rental for your next business trip or vacation travel couldn't be any more convenient. Our simple, secure, and easy online car reservation process makes car rental quick and easy for worldwide car reservation and car rental rate.
- Airport Pick Up
- Car Rental
- Economy Car Rental
- Luxury Car Rental
- Rent a Car
- Rental Cars
- Payment method:
- amex, cash, check, discover, master card, visa
- The Emerald Club ® from National is a complimentary frequent renter program providing a fast and frictionless rental process. Members can bypass the counter and choose any car from the Emerald Club Aisle
- Car Rental, Truck Rental, Trailer Renting & Leasing
This being my very 1st Emerald Club rental, I was instructed to pick any vehicle under this enormous carport and drive it to the checkout gate.
I picked a vehicle and proceeded to the check out gate. She took my ID, checked me in and sent me on my way.
I then went to check my Credit Card activity in relation to the rental and saw an authorization for $1000+ when my estimated charges was only $193.46.
Concerned and curious about the authorization I contacted National customer servi...view morece and was told "Don't worry about the authorization. They're just high for this area. As long as there are no damages and the fuel level is adequate, you will not be charged any more than $193.46."
So I proceeded on my weekend getaway and once it was over I returned the vehicle on-time with adequate fuel. I gave them a couple days to process my return before I went to confirm the charges. $731 was applied to my card and now I can't even get a callback regarding the matter. Not a good 1st experience!view less
Car was ready, warmed up, and full of fuel. Check-in was smooth and efficient. There was a bus waiting at the airport to take me to the off-airport rental location and one waiting when I returned the car. Rental return was a smooth as checkout. Used Priceline name-your-price to reserve this car.Share Review
I am a Presidents Club level at Hertz and they will never see me again. After weeks of dealing with the worst Hertz location in the world (Detroit Metro airport) i made the jump to National. They gave me Emerald Executive status and I was treated like a king. Got off the bus and was greeted by an attendant (something Hertz never does) and immediately shown to a Jeep Grand Cherokee. YOU really do have your choice of any car in the aisle and there was an assortment to choose from. M...view moreinivans, pickups, SUV. You name it and they were there.
Getting out of the gate was simple. At Hertz they would have one gate open and cars backed up 10 deep. Here there were three gates open and it only took one minute to get me processed and on my way.
Head and shoulders above Hertz. Do yourself a favor and rent from National. I used to dread the rental car experience. Not so any more.view less
I left Hertz for National. My first experience with the Emerald Club was a good one. Able to get the car immediately, and the attendant was able to get me a booster seat for my grandson in short order. The gal at the exit gate was less than enthusiastic, but it was close to midnight... and being energetic and friendly may be a bit too much to ask. After all... it is Detroit Metro.Share Review
The National program, Emerald Club, is a very good program as I like to close my car. The Detroit National location at best is mediocre.bCars are always dirty. Windows never clean inside or out. Always some sort of trash still in the car. I use them as I like to pick the type of car I drive. Hertz does a much better job of providing a clean car. Nationals point program is also on the weak side as it takes a full year of renting almost every week to get enough free days for a vacation r...view moreental. Also, their promotion 1-2-Free never appears on your statement you have to call to see what you have earned and you can't combine it with other free days earned. I understanding is free however almost better not to offer if it inconveniences the customer. Lastly I am executive elite with National. Doesn't mean much. Everyone who gets off the bus in Detroit gets to pick any car in any aisle, even executive rows, if a member of the Emerald Club. But if you are hung up on picking the type of car you want to drive, like me, you use National nview lessShare Review