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MotorCity Casino

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Business Details

5

years

in Business

Hours:

Regular Hours

General Info:
A casino where you don't need to gamble? That's the idea at MotorCity, designed to satisfy gamblers and non-gamblers alike with its comprehensive gaming offerings and dining and entertainment delights. Its restaurants, which range from fine dining to barbecue, are run by one of the two certified master chefs in Michigan.
Extra Phones:

TollFree: (877) 404-8477

Sponsored Links
Payment method:
all major credit cards
Neighborhoods:
Briggs, Jeffries
AKA:

D.Tour

MotorCity Casino-Hotel

Motor City Hotel

D Tour At Motor City Casino

Categories:
Casinos, Lodging, Hotels, Banquet Halls & Reception Facilities, Restaurants
Other Information:

Parking: Lot, Free

Wheelchair Accessible: Yes

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Reviews

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Posted: 12/19/2013

Overall

Terrible hotel & casino. Don't stay

I come from the service industry and I always give people the benefit of doubt, I never write reviews but this was a must. I took my husband here for a surprise for his birthday so as you can imagine I was expecting decent service. Being originally from down the street from Detroit and now living in Vegas, I wanted to find a place we would enjoy and later I can recommend to friends and family.... Well I know I will always tell people how horrible this place is. From check in, I assumed I may get a hard time because my cc are not in my married name yet but instead of being polite and asking for another source of payment, the 12 year old behind the counter rolled her eyes at me and shouted out we can't accept this. Right then I had a bad feeling but being from the service industry and having experience managing I knew that some people have bad days. WRONG... We then tried to go to our room and was rudely asked by security to check our key card but not anyone else around us who just checked in. Later my friends were surprising my husband with cupcakes and they wouldn't let them bring it into the casino so I told them to just take them to the room. Security at the room would not let them bring them up either and they waiting 30 mins for a front desk manager who still didn't come but I went down amd grabbed the cupcakes while the jerk at security was busy. Fast forward (good parts I will list below) we went to strut (center bar) I believe it was called and we waited 30 mins for a server which was fine but then really didn't see her again so we had to order from the bar. My husband went with friends to gamble at the tables and he said the dealer was awful and very rude for the first hour they were sitting there because he thought they were inexperienced guys that didn't tip nor knew how to play blackjack. Once he realized they did know how and tipped well he wasn't rude but wasn't very nice either. He also said the cocktail server barely came around and since they charge for drinks there you would think they would come around more often to make money. Then we went to something matics where we waited well over an hour for a cocktail while being passed over and over as we were sitting at bar) Instead of apologizing the bartender said they were really busy, however, they were only busy talking to each other and skipping over us girls which looked like on purpose. I spoke to the beverage manager she goes well this is Detroit not Vegas. She was awful and rude and I don't want our friends and family to visit Detroit and think it is terrible like out of towners think it is. It is beautiful but this place is the downgrade of the city. Even staying on the streets of Detroit would be better and have more polite people than this place. 3 good things: housekeeper was friendly, iridescence is an amazing restaurant and I would definitely recommend it and I may even go back. The prob is its on top of the hotel so you have to get through security to go to it. And finally Harvey from security is an amazing guy.

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Posted: 8/31/2010

Overall
Hotel stay sucks don't go!!!!

The fire alarm went off at 2am and the management response was oh well sorry for the issue. They said next time you come we will give an upgrade to a room. Next time, what do you mean next time.... I paid good money to stay here and they said next time... There won't be a next time. I checked it out and this has happened many times before and still no fix to the system. Go to MGM grand at least you have a nicer hotel and at least their management doesn't suck when your not satisfied. BTW room service food was terrible and the casino has taken out a lot of slot machines and replaced with the Black Jack electronic tables. They need to reevaluate the management before more people leave.

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Updated: 9/5/2013
Overall
dont park at motor city

i stayed at motor citys casino hotel wensday the 21st and parked in the parkinglot about 9:00pm came back to grab something about 1:30 to find a secrity gaurd by a chevy suburban that i parked next to and asked the guard what was going on and that i parked my truck hear and it was gone he told me to go look around and see if i could find it and i ... Seen some oil rags on the ground that was in my truck so i told him that and he said give him about 15 min so after 25min he took me up to the secrity office to fill out a report hen they tol me parking heres like parking at cvs"s parking lot so after an hour gose by i asked them if they called the police to make a report and they told me that wasnt there job. i fiqured that when thery found the truck next to mine was broken into that they would of looked on their high teck camras and seen they went from his truck to steeling my truck and when i told them that they never ansered and when i wrote to them Thank you for contacting MotorCity Casino Hotel! Our parking structure is very secure and is monitored 24 hours a day by our Security department. IF you have any further questions, please do not hesitate to call us directly and when i did they told me nothin again

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davemgill

Posted: 4/28/2010

Provided by Citysearch - 
Overall
dont park at motor city

i stayed at motor citys casino hotel wensday the 21st and arked in the parkinglot about 9:00pm came back to grab something about 1:30 to find a secrity gaurd by a chevy suburban that i parked next to and asked the guared what was going on and that i parked my truck hee and it was gone he told me to go look around and see if i could find it and i ... See Moreseen oil rags on the ground that was in my truck so i told him that and he said give him about 15 min so after 25min he took me up to the secrity office to fill out a report hen they tol me parking heres like parking at cvs""s parking lot so after an hour gose by i sked them if they called the police to make a report and they told me that wasnt there job. i fiqured that when thery found the truck next to mine was broken into that they would of looked on their high teck camras and seen they went from his truck to steeling my truck and when i told them that they never ansered and when i wrote to them Thank you for contacting MotorCity Casino Hotel! Our parking structure is very secure and is monitored 24 hours a day by our Security department. IF you have any further questions, please do not hesitate to call us directly and when i did they told me nothin again

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Posted: 12/31/2009

Overall
Smelly Casino

When you walk into the doors, ANY doors, to the casino, you immediately smell a colonge smell....Whats it masking? The casino has been remodeled, but still appears dirty to me. The Hi-Rollers area...well it isnt !!! have seen many people winning small jackpots, havent seen anyone win a good size jackpot, although Im sure someone has, or the casino wouldnt stay in business. I would take someone there to see it for the first time, but wouldnt just take them there, I would introduce them to the other two Detroit casinos.

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tflucht

Posted: 2/13/2009

Provided by Citysearch - 
Overall
Taste Detroit's Best

Iridescence is the best restaurant in Detroit. The food is fantastic (we stopped by the kitchen to thank the chefs afterward), the service is attentive, and the atmosphere is wonderful. It's also expensive, but it's not the cost--it's the value.

Iridescence is a value. The cuisine is sophisticated, fresh, local, and largely organic. After the opening amuse bouche (smoked trout crostini) we had two appetizers: butternut squash risotto, and Wagyu beef skewers. Both were excellent, although the risotto was the better of the two: creamy Arborio rice, with diced butternut squash, and savory cheese (maybe a touch of truffle?). Delectable.

We then had the cranberry and beet tian. This was a complex dish, with layers of tart flavor. The goat cheese, cranberry, and beet combination is a strong flavor. I would gladly order this again; it's so refreshing.

For entrees, we had the Beef Wellington, and the Sea Bass Lau Lau. Both plates are exquisite: beautiful presentation, particularly the Sea Bass. The staff really shone here, plating and presenting the two dishes in a well-choreographed manner, assisted by the sous chef.

The Sea Bass was cooked perfectly: delicate flakes of fish scented with ginger and lemon grass. This is a subtle dish, nicely accented with the steamed baby bok choy.

The Beef Wellington is awesome. Frankly, it was better than the Waygu beef in the appetizer. Cooked rare, robustly flavorful, topped with a delicious pate, wrapped in a delicious pastry. The bernaise topping just puts it over the top: fresh, tangy counterpoint to the richness of the beef. This is the better of the two dishes.

Dessert was the afore-mentioned Slice and coffee. The Slice is a new combination of flavors (for me), a wonderful amalgamation of chocolate mousse, macadamia nuts, tropical fruit, and vanilla custard, all covered in a rich dark chocolate ganache. Strong flavors, but complementary.

Overall, a winner from start to finish.

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faircoma

Posted: 5/11/2008

Provided by Citysearch - 
Overall
If you like smelling like a stinking, old , wet cigar-This is the place for you !!

My visit to the new Motor City Casino was interesting-----first of all, the dirty floors were pretty noticeable, and stains were abundant. Sort of a seedy Fremont Street experience..Our party of four stood in line for the buffet for 30 minutes....despite numerous empty tables noticed as we entered. Our waiter, although prompt, noticed some old food on my daughter-in-law's knife and rather expertly flipped it over. She then politely asked for another, he complied gracefully. The food was pretty good as buffets go- lots of variety- very crowded, although empty food trays were not replaced too promptly. The sushi area was a nice surprise. Lots of down-home food- sweet potatoes, catfish, lots of stuff with ham in it, like salads, the fried rice ( ham??), and there was no Mexican, no Indian, no Italian. Then, we went to the gaming area----YUK !! Slot machines in banks of 2 and 3 ?? Dollar machines next to 25 centers?? The ventilation system is pitiful. Maybe it was broken, The stink of cigarettes and nasty cigars actually made us nauseated.
The stale air, with the colognes and perfumes and after-shaves of hundreds of people blended with the old cig and wet cigar odors was just too overwhelming. There was no- and I mean NO AIR moving in the place !! We will NOT go back. It's too yukky. MGM is cleaner and fresher.

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barcone

Posted: 12/31/2007

Provided by Citysearch - 
Overall
scary downstairs, beautiful up

When i first walked in, i was actually scared. the downstairs lobby by the valet is trashy. no bell hop to escort to the hotel check in. elevators dirty and smell of smoke. on the second floor, once i found out where to check in, it was a whole other world. BEAUTIFUL. marble and water features. nice furniture. friendly staff. helpful belhop, explained the room features without prompting. the hotel room was gorgeous. the only problem was the tv didn't work and i had my two children with me. the desk told me she would send someone right up but nobody ever showed...pretty disappointing. why have a large screen plasma tv if it doesn't work? the casino was a let down. smokey, dirty, and i tried to put money in 3 machines and they kept spitting my bill out. so i did not spend a dime. my husband said the card room was alot smaller than many casinos. he was back in the room after only 3 hours, where usually he would stay 6 hours playing poker. also, i was told to walk across the street and go to the corner to pick up a cab to get to the opera house. i didn't like that AT ALL. if you are looking for a hotel to impress you, this is it. if you are in detroit to gamble, you may want to consider the other casinos....

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Posted: 12/9/2007

Overall
More wins

I win here more than the other casinos...kind of dark compared to the other casinos..just built a wonderful hotel. The buffet and deli food is good.

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dmhamel1

Posted: 11/24/2007

Provided by Citysearch - 
Overall
Detroit's Casino & Hotel

If you're from Detroit, you root hard for this city. We have a ways to go but there are great things happening. That's why I prefer MotorCity Casino Hotel. It's owned by people from Detroit that live in Detroit and invest in Detroit. So, on top of it being a cool place (love the new gaming area), it's Detroit's casino and hotel. MGM is owned by some corporation in Las Vegas? California? Not here. Yeah, they employ people from Detroit, but the profits don't stay in Detroit (think they really have an interest in Detroit other than our money). If you haven't been to MotorCity in a while, go back now. You'll be amazed. And you'll be telling MGM's out-of-town owners something just by doing so.

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MotorCity Casino

2901 Grand River AveDetroitMI 48201

(877) 777-0711

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2901 Grand River AveDetroitMI 48201

(877) 777-0711

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