One word.... SHABBY!
Evident they are cutting many corners. Packing boxes were used but charged full price. Broken / scratched items - employees obviously disgruntled with employer.
There's alot to be said for happy employees and company moral.... Frisbie Moving & Storage evidentally has neither. Yes, they have years in the business, but all they have done is let it deteriorate!
Whatever you do, DO NOT allow your belongings to be store at their warehouse. Horrible neighborhood, warehouse is broken into at least once a month.
Basically, I would suggest you pass on this one... there are too many reputable customer serves conscientious movers out there to take a chance on this one!