Whylie Eye Care Centers

I went to the store on Ingersoll. What a disaster.I bought some rather pricy frames and lenses I expected some service. What I got was fleeced for every dime. FIrst the frames were defective. When I complained they bent the frames into an odd shape and told me to try it out for a few days. WHen I returned they charged me a 10 dollar warranty fee to have them replaced. I also noticed that the 90 dollar transition treatment i paid for was not on my lenses. (Which is really bad since they make the lenses right there). I complained and they took another 2 weeks to make new lenses. Once I got my new lenses they didn't fit the frames and stuck out in the middle. It was terrible. I complained and they tried to tell me that is how it was supposed to be. After intensive internet searching and going to other stores I confirmed that you are not supposed to be able to see out between your lens and the frames. I tried to fix it and the frame broke.(my bad) I took them back and they charged me for a complete new frames. Once I got those back with the lenses I left at the store, they gave me back the glasses and the lenses were so scratched up I couldn't see out of them. I complained and they told me I must have given the lenses to them like that and charged me to replace the lenses....!!! I wound up paying for 2 complete sets of glasses because of their incompetence and lack of customer service. NEVER GO HERE EVER. RUN FOR YOUR LIVES!

I've gone here for years nd everyone's always so friendly nd nice.

I called to make an appointment as a first-time patient there. The lady was so rude on the phone and was not helpful at all. I actually apologized for "inconveniencing her", because that's how she made me feel! I canceled my appointment and found a much friendlier business to help me out.