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Riccelli's Restaurant

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Banquet Halls & Reception Facilities, Family Style Restaurants, Restaurants

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06/17/2012
Editorial review from Citysearch

Let me start off by saying, I am a vegetarian. I have been for 8 years. Seeing as this is an Italian restaurant, and I enjoy the other Italian restaurants around Des Moines, I decided to go to Riccelli's with my mom and uncle to celebrate their birthday. When we walked it... I don't even know how to describe it... It looks like my grandmothers house, if it were unkept for 30 years (sloppy, mismatching paint, old tim... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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10/18/2011
RECEIVED GIFT CERTIFICATES

I WENT ON GOOGLE AND READ REVIEWS AND WAS A LITTLE WORRIED AFTER READING THE REVIEWS. MY SON HAD TOLD US THAT THEIR STEAK DEBUGO WAS FANTASTIC, BUT I WASN'T HUNGRY FOR STEAK.\r \r WE WERE SEATED RIGHT AWAY AND OUR WAITRESS CAME TO GET OUR DRINK ORDERS. THEN CAME BACK WITH OUR DRINKS AND ASKED IF WE READY TO ORDER. WE WERE.\r \r THE SALAD WAS GOOD AND THE BREAD WAS FRESH AND HOT. OUR MAIN MEAL WAS DELICIOUS.\r I ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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07/09/2011
Awful all around!

Right away, we knew the service was going to be horrible. It took us forever to be seated and then it was, ""Hi, 2 people"" We followed and she said ""here"" as she threw the menus down. Took us about 10 minutes to see a waitress. We had our entrees but no beverages. I told our waitress to forget about it and that I was fine with water. 5 minutes later I get my beverages... Halibut was grossly overcooked, fries... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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08/12/2009
I won't go there again!

Their customer service is terrible.The host/bar tender fought with the waitress and waiter; yelling in the kitchen. Not a place to go when you want to have a nice relaxing dinner.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Riccelli's Restaurant

3803 Indianola AveDes MoinesIA 50320

(515) 288-7755

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Riccelli's Restaurant

3803 Indianola AveDes MoinesIA 50320

(515) 288-7755

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