Their service is horrendous. However, the pad Thai is really delicious. I would advise going for dinner and not for lunch. If you go for lunch budget for at least an hour and a half of time in that restaurant and then you got to think about travel time to from as well. The young female waitresses don't make eye contact, don't fill up your water as it gets low, and it seems like you're bothering them when you ask them for something. They don't smile. If you order gets screwed up, you get the equivalent of a shrug. Their service is the worst!
Every time I go back, I keep thinking I'll experience something new maybe better. Yet still not convinced. I leave the place feeling cheated of my money's worth and worse of all terrible service! The food is not even good. I think to myself the several times I've gone there, it was just luck of the draw or the cook had a bad day? The pho noodle was bland-like someone just kept adding water to the original soup. The stir fry on the other occasions were made with meat that had gone bad. I cook too....I know how food should taste and it's obviously not fresh! The girls are young servers and you can't even get a glass of water when you need it. The servers are too busy talking to their friends and they forget what needs to come to the table. I ask others their experience and you know....I am not the only one! They feel the same way too! So whoever ""Sarah"" is that wrote the review....either they knew you were on the way to write the review or you happen to be lucky in having such ""great"" food and ""service"" cause obviously the other people I spoke with in groups of 20 or more isn't at all please with that place. So I give this place a ""F"" in my book. I will never ever eat there again and neither will a lot of the other people they have pissed off. If they want to revive that place they better get better service that actually pays attention to their customers and use the freshest ingredients not something that was left in the fridge for over a week or so.
My husband and I regularily went to Nut Pob when we lived in Des Moines. We have since moved and miss it very much. Their Pad Thai was to die for. The service was slow but the food made up for it in spades!