03/21/2008Provided by Citysearch -
This is the first review I have ever written, if that will tell you how bad the service was that I came back and searched to write a review asap. My table was seated right away, no wait... then the waiting and waiting began... we ordered our food (lunch sandwiches) and we did not receive the food for 1 hour. The waitress only came back once, never apologized or gave an explanation. I asked to speak to the manager about 30 minutes into the wait and was advised that she was to busy to speak to me... the restaurant was not that busy. BTW - all the tables around us had been seated later had already received food, eaten and left by the time our food arrived. Finally we ate and again asked to speak to the manager, the hostess walked over and announced she was the manager (don't think so!) and she REFUSED to apologize as this is how that restaurant is run...they do NOT put your tickets in order, she said ""we throw them up there, not in any order"" and our food was last. Finally she agreed to a discount and said she would return, 20 more minutes later she came back and had adjust 50-80 cents off each bill. The waitress then came by and told us that she didnt understand the issue and she had a hissy fit about us complaining. The food was good, but most people dont have time to take 2 hour lunches.