The only reason I gave them a 3 star rating was for their support of animals. Hower, I found those that were working in their relinquish department extremely rude. We had to take our cat in for adoption because we were moving and couldnt take with us. After telling us there was a$25 fee to relinquish our rights, we told the 2 ladies we didn't have it because we just spent most of our money on moving. There were several other people in line behind us when they asked 'have you got $10? $1? ten cents? We kept saying we just have i at this time? Then they asked us if we had a debit or credit card? When we said we don't have it, we meant it. Asking these questions in front of all these people was 'extremely embarrassing'. They need to be trained more on their manners with the public.