i liked almost everything about my move. Obviously i didn't know much about the process when I started to search a company. I know more now. First, i would recommend to call them at least a week before the actual pickup, its pretty possible to get spot on the trailer but its not at the same time. I called them on Monday for the next monday pickup. Talked to the manager, she handled my order from the beginning to the end. Pickup was scheduled 9am, driver came 11am, so had to stay home and wait for the driver, but he loaded fast, took only 20 mins, i didnt pay anything there, but i had paid a deposit of $125. The shipping cost was $975. Process went smooth because my driver was very responsive and answered to my calls. i was happy for that, because while checking the reviews before booking with a company i heard bad stories about unresponsive drivers who refused to call back to their customers. Fortunately i got a great driver, a very nice guy. Thanks to all who handled my order.