This is the second car I have bought from Phil Long and prior to that I had purchased new cars from two other dealers in Denver. Going forward I will only be doing business with Phil Long Ford for any of my car purchases. First, let me say that Jennifer Spiegel was the best new car sales person I have ever dealt with. She is honest as the day is long and truly cares about the customer. I told her that what I wanted was a good deal for me and a fair deal for Phil Long. And that is exactly what she delivered. Do your homework on Kelly Blue Book to know what the ranges are for the car you want to buy, and then be straightforward with Jennifer and she will be straightforward with you. I worked with Jennifer and the Internet Sales Manager, Eric Roberg and got just what we wanted--a good deal for us and a fair deal for the dealer. In addition, Kevin Shaughnessy, who is the GM, is very customer-focused. He has a passion for selling Fords and a passion for treating his customers fairly. I had a small hiccup in the transaction and wrote him a letter about it. He immediately jumped right in with an email to me saying he would look into it and that he wanted to make it right. Then he called me back on my cell phone and gave me two options--both of which were fair to me. When I went back to the dealership to get it resolved, he took me into his office and brought in one of his team members to get the matter right! Wow!!! That is customer service at its best. Kevin didn't delegate it; he took care of it himself. Now, when you are buying a car, don't you want to know that you can count on the GM to have your back if there is a hiccup??? I can say from personal experience that the guy you see on TV in the Phil Long ads who looks like the sort of guy you can trust when buying a car, is the guy you can truly trust. Don't just take it from Wes Welker who can catch footballs better than me, take it from Tom Ryan. I was not paid for this endorsement for Phil Long!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I just know an honest person in the car business when I see one--I spent 6 years as a consumer and law reporter for a television station in St. Louis where I did many stories on the car business!!! So I give you both a personal and professional opinion on Phil Long and its management!!! It starts from the top, and Kevin Shaughessy is truly one of the best in the business!!! (And, be sure to ask for Jennifer Spiegle!!! Together they are a team you can trust when buying a car.)
I read about the 2010 Chevy Equinox on the internet and decided to check one out. Since I pass Mike Shaw Chevrolet everyday coming from work I chose them to do my investigation. On Saturday I made an appointment via email to stop by and see what the new Equinox was all about. I have been in the Denver area for a month and had an out of state registration on my 2007 Trailblazer. I was amazed by the Equinox test drive, as it is everything the experts say and what you read about the improvements GM have made. More than that was the no pressure approach by the sales staff. We went over the inventory they had and I decided on a LS model with AWD. The negotiations were very professional and not what usually is expected at a car dealership. We agreed on a price that was mutually acceptable to both parties and they offered a better credit deal than my Credit Union offered, based on my credit score. I felt that I was a regular customer for many years rather than someone from out of state that had just walked in. Everyone I passed greeted me and the Salesman, New Car Manager and General Manager all were genuine in their conversations with me. I spent time with the Business Manager filling out the paperwork and by coincidence we both had lived in the same area prior to moving to Colorado. The out of state registration and insurance posed no problems. I heartily recommend the Mike Shaw Chevrolet and Saab dealership because they actually cared about me as a customer and my needs rather than a way to sell a very popular model to the guy who just walked in for a look.
I recently purchased a 2008 Dodge Durango from Skyline. I first contacted them on their website to confirm that the vehicle was available. I promptly received information about the Durango. When I called to arrange a time to look at the vehicle, I visited with Ed Burton, who said he would have the vehicle ready. When I arrived, Ed had the Durango ready as promised (he had even taken it to a gas station to add fuel before I got there). I mentioned that I had seen the Durango advertised in the Denver Post as part of their end of the year sale. I expected that there would be some catch and that there would be additional costs or fees in addition to the sales price - but pleasantly, there were not. There were no high pressure tactics at all. Ed answered all the questions I asked, gave me the Carfax info, and told me what the final cost would be after taxes were added to the sales price. This was the most hassle-free car buying experience I have ever had - and I've bought quite a few cars over the years. I am very satisfied with the Durango and with Skyline. And i recommend Ed as a salesperson. All in all, a very good buying experience!