Posted: 10/15/2011Provided by Citysearch -
I resigned from the gym for the following reasons (a) The towels often had blood stains, hair and other foreign matter on them and it was grossing me out. (b) The master key to unlock the lockers are handed out to anyone claiming they have locked themselves out of their locker with no supervision that they are not using it on other people's lockers. I once watch in amazement when someone came in with the master key and unlocked entire rows of lockers because, giving her the benefit of the doubt, she cannot remember which locker was hers. But the master key can unlock the lockers it cannot lock them again using the original user's combination so essentially the entire locker rooms contents were in unlocked lockers for anyone to take. (c) Management does not seem interested when these and other issues are brought to them so nothing is done about it. (d) The shower room, steam room, whirl pool are always under repair so not only can you not use them but in the ladies' locker room, you cannot even use the locker room unless you want to change in front of the repair personnel working in there for hours on end. (e) Staff members are unavailable to help when you need them e.g. when the TV is not working, there is no one to help you. The people there are only interested in taking care of the clients who had hired them fro personal training. \r <br>And when I resigned, they sent an email acknowledging the resignation but then continued to charge my credit card for the monthly dues. Emails and phone calls all went unanswered. I was taking a long vacation in Italy and cannot go in to find someone to speak to about this. I'm still staring at the charges which has not been removed from my credit card!