So I used this company on August 18th. I Drive truck so when I am not at home I rely on taxis. I used them because I had some medical issues. The first pick up was fine. But after my doctors visit when I called the lady I talked to was very rude and impatient, after I gave her the address she just kept asking things like, oh is it about a mile from here?, and no matter how many times I said I don't know I am from Seattle she just kept asking odd questions. Finally one of their drivers overheard and just gave me a ride to the pharmacy. Now when I needed to return to where I was staying I called 45 minutes before I needed the cab, knowing that there was a Broncos game. I called roughly 1.5 hours before the game got out and was quoted a 45 minute wait. At an Hour and a half I called back asking when a cab would be there. This gentleman appologized and said they would get someone right to us. Well another hour and a half later, so 3 hours after I placed the call no taxi, so now my girlfriend and myself are sitting in the cold outside because its 1:00 in the morning. So I call again and get the same line. Finally after 3 hours and 45 after I placed the calla cab arrived. now I can understand the wait, but I don't appreciate being told 45 minutes and then waiting 3 hours and 45 minutes. So all in all the dispatching for this company is very poor. The drivers on the other hand are great and I can not say enough good things about them.