My washer and dryer were damaged by the movers and it's been a hassle trying to get the company to repair the damage. Reliable Movers was supposed to show up for my move between 2-3PM, but instead they showed up at 8PM. Their representative kept calling me between these times to advise me of their possible expected arrivals. She tried to get me to settle with a 4 men crew, instead of the 3 men crew I was expecting which would've cost me more money (not once did they offer any discount for their inconvenience). When the movers finally showed up, they were all tired from a previous 12 hour move they had done. I had to call their representative back that night because the movers were not planning on protecting any of my furniture or mattresses (even though I was told they would). My move ended around midnight and when I was inspecting my furniture, I noticed my washer/dryer were damaged by the movers. I notified the mover's Lead and he told me there was nothing he could do- that I had to call the office.
The following day I called the office and explained the situation to their representative, who told me she was going to have their Supervisor call me which never did (I had to call them back several times before speaking with Supervisor). Finally when I spoke to their Supervisor, he told me "he was going to speak with his drivers and call me back to set up a time to come and inspect my property". I waited for about two weeks and didn't hear from anyone. I called their office again and their representative told me "she taught this matter had already been handled". I told her they haven't and explained the conversation between me and their Supervisor.
It's been about two months now, the company still has not resolved the issue and is trying to put the blame on me because there's no debris on my property (off-course not, it's been almost two months).
PLEASE...PLEASE...PLEASE people do your research before hiring them. Don't rely on their BBB rating because this company is not what you expect. READ... all the documents and take your time doing so because what their movers say is not what the document says.