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Little White Dress Bridal Shop

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Business Details

5

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

General Info:
Little White Dress Bridal Shop in Denver is the premier bridal boutique in Colorado and the Rocky Mountain Region, with a spacious and stress-free environment for brides. We offer a beautiful selection of wedding gowns and accessories from the world's top bridal designers, along with unmatched service to provide brides with the very best shopping experience. Our highly trained bridal stylists ensure that every bride receives all the specialized attention she deserves.Little White Dress' carefully selected high quality and unique gowns are from the absolute best designers, including Claire Pettibone, Jenny Packham, Reem Acra, Naeem Khan, Marchesa, RIVINI, Matthew Christopher, Liancarlo, Anne Barge, Sassi Holford, Enaura, Justin Alexander, Charlie Brear, and Rosa Clara Soft. For the finishing touches, we offer veils, jewelry, hairpieces, and more from Maria Elena Headpieces, Twigs & Honey, Paris by Debra Moreland, Miriam Haskell, Love Veils, Blossom Veils, and shoes by Emmy London.
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Brands:
Badgley Mischka, Birnbaum and Bullock, Chia Lieu, Claire Pettibone, Elizabeth Fillmore, Jenny Packham, Justin Alexander, Justina McCafferty, LianCarlo, Manual Mota, Matthew Christopher, Sassi Halford, St. Pucchi
Payment method:
amex, mastercard, visa, discover
Location:
Highlands Square
Neighborhoods:
West Highland, Northwest Denver
Categories:
Bridal Shops, Wedding Supplies & Services, Women's Clothing
Other Information:

Parking: Garage, Street, Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

By Appointment Only: Yes

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Reviews

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11/13/2014

Overall

STAY AWAY FROM THIS PLACE. If you are a bride who values and appreciates customer service then I highly don't recommend this place. DON'T IGNORE THE BAD REVIEWS and the 1 or 2 stars they are one of the only bridal shops who have such bad rating. 

I was looking for a very specific dress, and looked a ton before I went into this shop, and when I was there I found a dress that was similar to the dress of my dreams. During my first visit I really didn't like the service, and how they tried to sell you every dress you tried on by showering you with compliments, but I figured maybe the consultant was too excited. 

I came in another time to show the dress to my family, and I was helped by another consultant who wasn't pushy and kind of let me hear my own thoughts wish I liked. She had informed me that I could make changes to the dress, so I immediately showed her my dream dress and she said she'll contact the designer and see if we could change the dress and get back to me in a few days. After not hearing from her for 7 business days I e-mailed asking for an update and I still didn't hear back. I called to talk to her and every time she wasn't there and the shop had informed me I need to order soon to not get charged a rush fee.

I went in again on a Sunday because the shop was telling me if I didn't order it soon they would charge me a rush fee in order to get the dress on time. So I went again and said I like the dress but I need to hear back from the designer and your consultant, they had assured me I will soon and that if I do a deposit that day I wouldn't be charged a rush fee. So before signing a $3000+ deposit she had explained once a dress order was placed its not refundable to protect themselves from brides changing their minds after the dress is being made for them. Makes perfect sense right since its a customer order? I slept on the idea and first thing Monday at 8 or 9 AM I called Cate the owner and explained I was hesitant about the dress, that I didn't want to settle on something and wanted to think about it since there will be changes made to it. She was kind and said she would wait till Wednesday to put the order in so I can think about it and asked that I come in again and try it on. By noon I had finally heard back from the consultant and was informed the designer agreed to my changes, but still need to find out how much it would be. I went in the next day to try the dress and Cate was whispering to a new consultant I was working with as if walking her through the situation on how to sell me the dress. Which she did. She was so pushy and kept telling me you liked it yesterday, you're simply having cold feet, bla bla... until I couldn't hear my own thoughts. I left as quickly as I could because I was so frustrated with the service and didn't want to purchase the dress anymore. I called Cate to inform her I didn't want the dress and she said okay but i'm not refunding your money. Be aware the dress was never ordered or anything at all. She just wants to keep the $3000+.

It's been a couple of months now and she still refuses to return my money. I'm getting married in a week and she still doesn't want to refund my money. I called her last week and I guess she's been dodging my calls and ignoring me. I called her today and she said that the $3000+ was the cost of all my visits and the time for the consultation at this point.

Talk about horrible customer service. I don't know how Cate can sleep at night knowing she took $3000+ in exchange for nothing, but I hope other brides will learn from my horrible experience and take their business somewhere else. This is not an okay way to treat people or make money. To me its stealing your money.

allison w

09/04/2011

Provided by Citysearch - 
Overall
Great service

Amazing choice in dresses from casual to dramatic. Cate and her staff got me my custom length dress in record time. Everybody was helpful and supportive. I never felt pressured or coerced.

nnks

06/05/2011

Provided by Citysearch - 
Overall
Not so great experience

Love the location, style of shop, & selection of dresses. I was not impressed with their insistence on the way a dress should look. It is your wedding day and the dress should look exactly as you envision not how someone who calls themselves the 'expert' envisions it looking.

I was very excited when I found my dress at this shop and was thrilled with everything about working with them. Until it came time to take measurements and I was in disagreement with the measurements as they were taken. I expressed my opinion which created an unnecessary amount of stress. This led to my going with the measurements as they suggested. The dress was an absolutely tight and short disaster when the day arrived for my fitting. I was with friends who had seen the sample dress in the shop when I tried it on and all of us were amazed. It was clearly too short, my beautiful shoes which should have peeped out under the dress were clearly obvious as the length was at mid ankle. I have never been a bride but have never seen a bride's shoe so clearly shown. I was told this was absolutely the right length as I did not want to trip on the dress going down the aisle. The dress was so tight I could barely breathe. I understand a wedding dress needs to be tight as you will likely loose a little weight before the big day and the dress is likely to give during the event. It was so tight it was uncomfortable and I could not see that it would end up giving enough to be the slightest bit comfortable.

It was such a disappointment but was the only drama I had during my entire engagement and wedding planning. The store did end up refunding the money for the dress for which I was very grateful. It was just unfortunate that it caused very hard feelings between myself and the staff which was never my intent and I was put in a bit of a rush to find a different dress. Fortunately, all was well and I ended up being much more pleased with the 2nd dress.

If you choose to go with this shop, stay on top of every detail and be adamant about what you want. You are paying the bill and should look and feel exactly how you want to feel on that day.

CaraBB

02/07/2011

Provided by Citysearch - 
Overall
Best Bridal Shop in Denver

I visited several bridal salons in the Denver-Metro area and I must say that Little White Dress Bridal is one of, if not the best. Little White Dress presents many different price points, a gorgeous new shop and a fabulous selection of different style dresses. The staff is particularly professional - Malea and Rachel come highly recommended as your choice of consultants for your bridal appointment. I cannot say enough about this wonderful salon. Give them a try, you will not be disappointed.

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Little White Dress Bridal Shop

3420 West 32nd Ave.DenverCO 80211

(303) 814-8972

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Little White Dress Bridal Shop

3420 West 32nd Ave.DenverCO 80211

(303) 814-8972

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