domo thanks but NEVER AGAIN!
I have been coming here on at least once a week basis for years (pretty sure twice is more accurate and I usually bring at least 3 people with me) and since I work near by in Police Bldg I have brought many first timers who are now regulars at your restaurant.
I had guests from Europe here in Denver for 2 weeks. I told them so many stories about a fine establishment called domo, and by many, I do mean many stories?so they couldn?t wait to see the famous Domo! If they only knew?
My wife and I took our guests (5 altogether) and went to Domo Restaurant on a 09-24-09.
Once, Domo was a great establishment, but for me, those days are over since I am not coming back ever again.
What a total mess this fine establishment has become!
After 45 minutes (they promised to seat us in 10-15 minutes), we finally got our table! And I went to restroom twice in meantime and checked that 2 (yes TWO) tables were empty! When complained I was told that there is a big party of people inside and we just have to wait. Off course I checked again, the party was actually 6 people! That is the BIG party at your restaurant??? 6 adults and 6 kids ? all of them 2 years old or less! And STILL 2 empty tables.
Two tables (which were seated 35 minutes AFTER we arrived), including a table of 6, were all served before us).
Our server NEVER came back to our table to check in with us. He took our order and went his way? never told that wait for food is going to be a long nightmare?
On top of all that my business partner (from Germany so he is used to cold) was literally shaking from the cold INSIDE!
I had to get up to alert waiter that a mistake had probably been made since we never received our orders. He said it is going to be another 20-30 minutes! And we were sitting at the table for at least 45! 90 minutes of waiting already!
Now, I do realize that mistakes can happen in all restaurants. I waited before at Domo for food? But this time it went overboard.
Your wait stuff kept telling us about ?big party they had and how busy kitchen is? but we were there and we KNOW how big of a party that was!
As we were exiting the restaurant (after 2 hours and never getting our orders) , we approached the host, and I told here the very same thing I am writing here but she did not give a damn! Instead, she turned around to newly arrived couple to show them their table. However that couple asked me what is going on (since they overheard the story) and I told the ? they turned around and left Domo without a word! Now, that was not my intention but I will make sure that anyone I know find out about our experience. Never take your guests and especially your business guests to Domo! NEVER!I understand that limited server staff and limited cook staff is clearly the problem but that is your problem not mine.
It's sad that you as a owner, are not aware what's really going on now.
I almost cannot believe how horrible our experience was. If my wife wasn't with me, I would have blown a gasket! I've NEVER, EVER, EVER been treated so rudely. On top of that now I am a laughing stock of business partner! And for that I will make sure that I share this story with every single person I ever introduced to Domo!
Thanks a lot DOMO! But NEVER again!