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Custom Sign & Graphics

Business Details

Hours:
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Services/Products:
  • Sign Repair
Payment method:
amex, master card, visa
Neighborhoods:
Hampden, Southeast Denver
Categories:
Signs, Banners, Flags & Pennants, Transit Advertising, Outdoor Advertising, Graphic Designers, Advertising Specialties
Other Information:

Specialties: Panels

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Reviews

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10/05/2011

Overall
DON'T EVER DO BUSINESS HERE!! ...

DON'T EVER DO BUSINESS HERE!! I ordered 3 name plates for my office in January 2011 and was told it would take about one week. After several weeks of being told that it would "be ready in one more day," I began to call and leave msgs but never got a hold of anyone. The owner eventually contacted my office mgr and was extremely rude and accused me of lying about the order date. He finally delivered my name plates 6 weeks later without the slots for the doors so I couldn't hang them up. It took about another week or two before he brought the slots for the doors. Additionally, he made 4 instead of 3. When I told him that I had only ordered three he was upset but did rebill me after he took the 4th one back. I sent a check which he cashed right away. 6 months later, he sent a letter to my office mgr claiming that he never received payment! Of course I was able to provide the proof of the check that he cashed. Bottom line: unprofessional, untimely and shady service.

claimed iconBusiness Response03/23/2012

Please see our BBB rating at the link below. A+, which we have maintained for over 15 years. Drew Hodgson's order was placed Jan. 24th and delivered Feb 9th. It's difficult to respond to customer complaints when they leave messages after hours and don't answer phones when call are returned. We created 4 signs since we could never receive approval of the art proofs and gladly took back the one she rejected. Interesting that it took 10 months to write her review. Come in and judge our service and our products for yourselves! 15% discount off any in house produced sign when you mention this review!! http://www.bbb.org/denver/business-reviews/signs/custom-sign-and-graphics-in-denver-co-90123126

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Custom Sign & Graphics

7200 E Hampden Ave Ste 102DenverCO 80224

(303) 770-4125

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