I read the review entitled ""Doggie ABUSE"" and felt compelled to write a review about my experience at City Bark. No one ever wants to see a dog get injured. Realistically however, whenever you put a group of dogs together, there is always a possibility of injury during play or by a dog that is misbehaving. That is why I take exception with the conclusion that an injury to a pet at a daycare/boarding facility is tantamount to ?Doggie Abuse? or neglect.
With that said, it has been my experience that City Bark staff does everything within their power to prevent any animal from being injured. My dog has been going to City Bark 3 days a week for the last 5 years and regularly boards at the 8th Avenue location. During that period of time I have seen dogs denied admission to City Bark as a result of their behavior during the initial interview process; staff strictly but gently enforcing behavior compliance; stimulating the dogs with appropriate play; enforcing nap time; putting dogs that are misbehaving in ?time-out? to encourage behavior modification; and the day care manager gently taking an owner aside and explaining that for the safety of other animals, their dog will no longer be able to come to day care (but in turn giving the owner suggestions and resources of things they can do to address the dog?s behavior issues.
Aside from the above, in the event an animal is injured, a daycare staff should act with the utmost compassion and care. I recently experienced this when my dog was unfortunately bitten by another dog while attending day care. Although my dog showed no signs of injury the staff noticed she was licking her side. Upon closer observation the staff member saw that she had an open wound, although she didn?t appear to be bleeding. I was immediately called and informed of the situation. One staff member took my dog to the vet while the owner reviewed video to see if she could determine how my dog was injured. Although very shaken upon hearing the news (my dog is the most important thing in my life), the daycare manager and the owner both spoke to me on the phone and thoroughly explained what they believe happened and what was being done to care for my dog --- this brought me a tremendous sense of security and comfort that my dog was getting the best care available, particularity given that I was out of town on vacation. The vet called me and spoke to me for a lengthy period of time, and explained that my dog?s wound would be stapled and she should have warm compresses put on her wound and given medication for the injury. Knowing that I was out of town and unable to get a flight back to Denver until the next morning, the owner of City Bark told me that she felt it would be best for her to take my dog (a Doberman Pinscher) home to spend the night with her and her family so that she could get round the clock care. When I returned to Denver the next day, I picked up my dog from the home of City Bark?s owner. She had obviously been treated like a princess (which she is) and she couldn?t have been happier! She returned to daycare two weeks later after her wound healed. During that period of time I received calls from both the owner of the day care and the manager to see how my dog was doing and to express how bad they felt that she had been bitten.
Ultimately, as pet owners we take a risk when we send our dogs to daycare ? so make sure you chose a day care like City Bark that has professional, trained and compassionate staff that provide the most secure environment possible.