Avoid by any cost.
They screw you, though they do it with a smile.
They have charged me 949 $ for replacement of blower motor in my furnace. After the job was done I asked for a bid for water heater replacement and they came with 2350 $. It sounded too much to me so I've googled a little and asked for a bid from 4 other local business. The highest I received was 650 $, i.e. they have charged me 300$ more than the highest bid. The motor price should be around 250$, so for less than 2 hours they've chrged for labor and extra expenses 700$.
When I called and talk with a manager and asked to receive explanation for the huge difference in price, comparing to other business, he explained: that there are many other expenses rather than the parts cost and labor that I need to consider and how hard is it to get good technicians.
DON'T GO THERE.
AVOID THESE GUYS, THEY ARE NOTHING BUT THIEVES.
claimed iconBusiness Response03/22/2016
We are disappointed to see your negative review. As part of our service, we provide up front pricing before any work is completed. This ensures you know the cost of the job before we perform the work. We were at your home on Sunday 03/20 from 9:30am-10:30am arriving just 45 minutes after you called on a Sunday with no overtime charges. We did not collect anything for our time on Sunday, but we diagnosed the problem and provided you with the precise price upfront. Due to your projects scope of work, we needed to get parts from a supply house that wasn’t open until Monday morning. We returned Monday 03/21 at 12:15pm with the parts needed to complete the job. We completed the job and then you made payment. However, we did not receive your call concerning price until later in the afternoon. If there were concerns regarding price, there was adequate time prior to the completion of the work where these issues could have been addressed and where you could have made a different decision about your choice in a service company. We’ve been in business for 35+ years and provide a high level of service, licenses, insurance and the warranties that extend beyond the industry standard. Our technicians are at the top of their field and are all background checked and drug tested to ensure your safety and peace of mind about who is coming into your home. When comparing prices, there is more to the experience to factor than the price of the part alone. I’m sorry our company wasn’t a good fit for you.