AfterOurs Urgent Care

Terrible service 45 min wait in waiting room then a 35 min wait to see the doctor. If this place wasn't so close I def would not go here . Ugh .

Terrible service; 2 hour wait for a five minute issue to be resolved. No one even apologized, they just stuck me in a room for 1 hour and 45 minutes, gave no updates at all, never checked in. I had to go and demand service, by which time they had me in tears. They had only one "nurse" on duty, and they saw two patients who came in after me first. No compassion demonstrated at all. I have been there twice and both times were bad, the second of which was awful. People come there needing help, and they treat you like cattle. I would never go there again, and I would encourage others to find a different urgent care. There is no sense of urgency or human caring at this one.

I have visited AfterOurs Urgent Care for my neck pain. I met Dr. Jennifer Hepp and she is very friendly and knowledgeable. She explained everything well and adjusted my neck. I have 3 more appointments next week. Though the pain didn't subside immediately I am satisfied. Her appointment times are flexible and always reachable on phone. Any time I need a physician I will only call (303) 952-0670 for rescue.

AfterOurs Urgent Care has provided my husband with friendly excellent care. The staffs have taken the time to ask all the questions that help them evaluate the care he needs and they take the time to careful listen to answers. They address any concerns we have and make sure that they check with doctor to assure we all have the proper answers to our concerns. Great job, excellent service, I would highly recommend their services and staff to anyone in Denver, CO.

Everyone seemed real nice, but in treating my son who had been running a 104 temp for a few days, they said that he was just dehydrated, and charged me $300 to put him on an IV, while completely neglecting the fact that he had Pneumonia and needed Antibiotics. 4 days later, he was lethargic and still running a very high temp, so I took him in to a different Doctor...who told me he had Pneumonia, charged me $76 and put him on antibiotics. I feel like I got screwed at Afterours & I feel like $300 was an exuberant amount of money to charge someone who is in a bad predicament, and then to be so incompetent as to miss something so dangerous as pneumonia....And right before Christmas. SHAME ON YOU!



UPDATE....

After speaking to Marjorie at Afterours, who was very kind and very patient with me, I have updated this review. Marjorie listened thoughtfully and heard my story. She offered me a solution that was a real life saver. My child's symptoms never changed, so I honestly believe that he had Pneumonia at the time of my visit & I still feel that it was over looked. However, I explained to Marjorie that I had little money and that $300 was giant burden for me. She emailed me a Hardship Relief form & they refunded $150 to me which was a great relief.....Thank you.....that was huge to me.

I visited the Thornton CO after ours on august 18 because my nose was in severe pain and I figued it was infected. One great thing is that they were open on a Saturday at 6:30 with a Broncos game going on. It is hard for me usually to see a doctor because I drive truck for a living and only get home for a few days every 5 weeks. So just the fact that they were open was nice. Upon arrival a gentleman gave a quick look and confirmed it was infected. He said depending on the severity they may have to send me to the hospital. He then gave me the choice of just going straight to the hospital or seeing what they could do and then maybe still have to go. I chose to stay and see what could be done. The Doctor was quick to get to me even though there were several people there.He quickly but thoroughly examined me and concluded that antibiotics should be more than sufficent in my case. He decided to up the dosage seeing as I drive and rarely get to doctors. He also gave me his card so I could call if I had any questions while I was on the road. He also prescribed some pain medication to help me get through the weekend until the antibiotics started to really work. Overall the entire staff was professional, helpful, caring, understanding, and even had a great sense of humor. I know now that is I am ever in the Denver area this is the ONLY place I will use in the future. I highly recomemd them, if they can't help you there they are quick to give you the location of an address that is open that can (a small child and his mother came in while I was there. The child needed stitches and this was not something they could perform at the time, bit within 2 minutes they had the family directed somewhere that could help.)

If I could give this Urgent Care no stars, I would. We used to frequent the Highlands Ranch location when we were in need of Urgent Care and were satisfied. Their level of care has gone drastically downhill. I went in for a suspected bladder infection. I was told that there were signs of one, but was given no antibiotic and told to wait until the labs came back. The PA did not examine me, in fact she sat on the patient table to talk to me. Very unprofessional. For the following two days, my symptoms grew much worse and I called two times to see what could be done. I was continually told nothing, and as this was the weekend, they told me to go to a different Urgent Care. So I did. I went to Concerta on Highlands Ranch Parkway and University and they were wonderful. The doctor completed a thorough examination and I was told that I did in fact have a severe bladder infection and that I should have been started on antibiotics when I was seen two days ago. He said that even if they had seen half of what he saw (which they would have) I should have been started on antibiotics immediately. While I was being seen I received a call from AfterOurs asking them to call back for the lab results. I was given an incorrect number. I then called their main line and spoke to a receptionist who told me she couldn't find anything and that I should just not worry about it. I still have not received another call about my lab results (that I am assuming were positive, due to the results I received at Concerta.) Thankfully I already had the prescription for my antibiotic in hand from the other doctor. Please do not go here. I feel that my health was put at risk due to my decision to go here and trust their advice.

I have been a patient at AfterOurs in downtown Denver twice and have been very pleased both times. The staff is always friendly and very welcoming and the doctors are very thorough and knowledgeable. You simply cannot beat AfterOurs' service and hours!

They are professional and nice to work with.

I needed to be seen over the Holidays and was so thankful you guys were open. I do not have insurance and couldn't believe they set me up on a payment plan right there in the clinic.

I went in a midnight. The staff was friendly and efficient. I was treated in about 45 minutes. I was surprised at how little they charged too!

Was seen in 30 minutes of arrival, but the office was cold and uninviting. I felt the office bill was too expensive for the quality of service. I forgot about the urgent care on University and HR Parkwy. I had a lot better experience there and will remember the quality of service if I need after hour care. I would not recommend this office after my experience and high office bill.

Do not go. twice the money, rude staff, will not listen. No dr on duty. Rip off!!!

I went in on a Saturday morning with a sick child. The staff was nice and saw my son within a few minutes. The doctor was great with him and we left with a prescrition just a few minutes later. Also, I only had to pay a $10 co-pay!

Two sick kids at 11:00 pm. My doctor referred us to afterours. Both had strep, the doctor saw us in less than an hour. Even with the trip to walgreens where my prescription was waiting, we were home by 12:30.

I was in and out with my 3 kids fast. Staff was nice. Only had to pay $15 co-pay.