Rude and Unprofessional Staff and Atmosphere
Having been to several different urgent care facilities (and having never had the thought of posting a review), I can say, without question, that this AfterOurs Urgent Care on Wazee St. is, hands down, the worst urgent care facility that I have experienced. From the moment we entered the facility on a Saturday afternoon and were rudely greeted by a male receptionist/nurse who was more interested in attending to his websurfing and music on his personal laptop, to the post-treatment follow-up, there is nothing positive that I can say other than the physician's assistant performed the task at hand well. Upon entry to the facility, the male receptionist was on his personal laptop with a pack of cigarettes next to it, making faces at us as he asked questions about the injury. His attitude was such that he thought we were wasting their time and not really injured as he was making faces and talking down in a demaning manner. His reading of vital signs also showed no compassion or desire to explain what was going on, it was more like he was giving orders without any please or thank yous. The bathroom was disgusting, not sure when the toilet was last cleaned. The results of the testing done at the time of the visit were made available a few days later with the explanation of it was just like the physician's assistant thought - which is interesting since the physician's assistant was unsure exactly of the diagnosis. Some basic level of staff training and a more rigorous hiring procedure would be a good idea.