I've bought all three of my birds from Karen at The African Grey, and all three have come to me as happy, extremely healthy, and well adjusted birds. Like many others, the first time I walked in the store I did not have a good impression either. I was not greeted, and in fact did not feel welcome at all. As I've come to know her better though, I've realized that Karen saves her "gush" for her birds, which is what I'd rather she did. She loves and cares for those birds as if they were her children. She's in the store every morning cutting up fresh fruit and vegetables to feed, then goes home at night to cook a meal to be heated up the next day. If Joe Stranger off the street thinks the end result looks like "watery mush," that's too bad. There are a lot of birds in Colorado who are happy and thriving on Karen's "watery mush." Mine happen to be three of them. I know of no other "Pet Store" that goes that extent to ensure the animals are fed a nutritious diet every day the way she does. Additionally, the birds receive nuts once or twice a week to supplement their meal, and birds who *require* a seed diet receive a premium mixed seed diet every day. Two or three times a week, every bird in the store is treated to a drenching spray baths or an extra deep water dish for the birds who like to "soak." A customer who walks into the store one time for 20-30 minutes is unlikely to see all of these things. There is a reason the store doesn't open until 10 or 11 o'clock in the morning each day. Staff begins arriving at the store at 0630 every morning to begin the daily routine of cleaning the cages; peeling, cutting, and chopping, fruits and veggies; feeding and bathing birds; scrubbing floors and more cages; feeding again; playing; loving; talking; sweeping; mopping; and everything else that goes along with taking care of a bird. Are there things I would change if I could? Sure. I'm pretty sure there are things Karen would change if SHE could, but maybe they're not options right now. Regardless, I think she's doing a magnificent job. I will be buying my next bird from Karen at the African Grey, and every bird thereafter.