After calling several data recovery companies who wanted anywhere from $1,200 to $2,000 to "attempt" retrieving data from our failed external drive, I took our bad drive to Action Computers. They recovered most of our files (nearly 200 GB), including several years of irreplaceable family photos, for less than $300, which included the cost of a new 500 GB passport drive. Not only that, but they finished the job the day after I dropped off the bad drive. Fast, affordable, and good work! I highly recommend giving them a try if you're in the metro Denver area and find yourself in the same unfortunate situation we were in. Thanks, Action Computers!