I had bought some carpet at Home Depot to be installed in my house. The salesman was knowledgeable about carpet, but not with the computer, scheduling, ordering, etc. Long story short, the delays cause by their mistakes left us with an install date beyond our move-in date even with 5 weeks advanced notice. Fortunately, the install was not up to Home Depot (who I can’t even get a return phone call from). It was up to HOM Solutions. Though the situation my wife and I were in was not in any way their fault, they took volunteers to do the install on a day that they were not doing installs, and bailed us out. The volunteers who showed up were Presley and Patrick. These guys were awesome. They got in there when they were supposed to and kept their heads down until they were done. They gave us choices we didn’t know about on certain installations, such as the stairs, to make those as beautiful as possible. This new place of ours was actually 30 years old, so the floors had many squeaks in them that we thought would get covered up with a quick roll out. They spent so much [careful] time scraping and sweeping and ensuring that there was no dust, dirt, nails, or debris of any kind underneath the carpet and wound up pointing squeaks out to us that we were able to better screw down. We had transitional trim actually arrive while the carpet was being installed and learned that due to the size of the trim, the carpet actually needed to be moved further away from the adjoining wood floor. Without a blink, they pulled the carpet back, pried off the 20 feet of tack strips they had just nailed down (which they had to destroy in the process), and allowed us to install our transitions before they re-installed the carpet up to that area. They did the whole thing with kindness and understanding, again making up for mistakes that were not theirs. The finished product was beautiful. There’s just no way in the world we could have been happier with what HOM Solutions pulled off. Our new carpet is wonderful, looks amazing, and our floors are as quiet as new ones now. The moral of the story; do whatever you can to work with HOM Solutions in your home. They masterfully solved every problem that they were handed and delivered exceptional quality.
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We had a great experience at The Floor Club in Denver. I am an architect was looking to purchase a small amount of granite for one of my clients projects. After a very frustrating experience with Dal, we went next door to The Floor Club, hoping they could help. Robert, the sales rep was amazing. We were out the door with an order to purchase the tile within 10 minutes. The best part- the pricing was fantastic. If you are in the trade and need a good flooring resource, I recommend these guys. …Hands down!
Amazing work. Installed a custom shower with deco and a bench. All my friends are super jealous of my new bathroom. I brought them back to install my hardwood floors throughout my house. Beautiful work and they go the extra step to insure customer satisfaction.