First let me tell you the above rating is for this store and this store only. I ended up at this corporate store after 2 days of sheer hell on the phone with customer service. The first person, I'm sorry to say was just a rude jerk that wants a paycheck and does no work, I also spoke to a manager, or that is what he titled himself. After 25 years in banking in the Quality Assurance Department if one of our employees ever treated a customer the way I was treated they would immediately be dismissed. Sprint as far as I am concerned has NO customer service. So if you do decide to go with Sprint I advise you keep the address to your corporate store very handy. These are the only people that will help you with any problem. If you call the customer service expect to be on the phone for a long time with nothing but frustration and transferred or mostly dropped calls. Last week I called on Monday at 8am and was exhausted, frustrated, and had no outcome at 10:45am. Following day worse.
To begin with NO I do not work at Sprint! I have to say Sprint impresses me with its great customer service every time. Last Saturday I walked into the Sprint store asking on when my contract was over. I was going to switch to AT&T since they are a lot faster and calls don't drop as much but to my surprise I had the most awesome guy help me out. He's name is Chris and without even trying this guy convince me to stay. All he did was address my problems with Sprint and informed me about the products I asked for. I have to say for someone like me who can be a ***** (just ask Wells Fargo) to be so satisfied that I'm taking the time to write a review, now that's customer service. Hey bud ill be in the store in a few weeks to buy my phone from you and gladly sign my 2 year contract with you guys :)
Mr. Matthews is the boyfriend of an old disgruntled employee. Digitech Communications currently has an A rating with the BBB, and we work very hard to make sure our customers leave happy! That's why we've been in business for 25 years. Come check us out!