Last week my mom and I went to Austin Hardwoods to look for boards to build a fireplace mantle. From the moment we walked in the door we were greeted by everyone with a smile and dealt with very respectfully. We were honestly expecting to be treated like "dumb women" because that seems to be the norm when frequenting building supply companies - always talked down to because we don't understand the terms used or because we ask too many "dumb questions." I am happy to say we were 100% wrong! The first person to help us was Jack, who was working at the counter. He explained how the inside stock is laid out and where we would go to find help with the stock out in the warehouse. When we ventured to the warehouse we were greeted by Rick who took us under his wing and showed us around. He offered to do a lumber pull for us so we would have more boards to look through and explained the entire process to us. At one point when I needed to call my husband and explain what options we had available to us, Rick politely excused himself to give me privacy, but stayed close enough to us to answer any additional questions I had. When I told Rick I needed to think about it some more he was very supportive of me taking my time and told me to just ask for him when I returned, but that all the employees would be equally helpful if he was not available. We returned the next day ready to buy the boards I needed, and when Rick saw me and my mom he jumped to get someone working on a lumber pull for us. Within a matter of minutes we had a whole pallet of boards to look through and were given space to take our time to be sure of our choices. As we were finalizing what we wanted, Rick appeared again with another employee named Dave who took over helping us by getting straight edges cut and the top and bottom planed to the thickness we wanted. While Dave was taking care of the boards, Rusty helped us at the counter getting everything paid for and then explained where to drive our van to be loaded, adding "Just drive back there like you own the place and they will get you loaded up!" When we drove into the yard, we were greeted with the "thumb's up" sign of approval from Rick, and then Dave loaded our boards up and we were on our way. From beginning to end it was a positive experience, and I will be sure to return when I have another project to build. Thanks, guys!!! ~Diane K
Jeff- Thank you so much for our new heated floors. From the first time we walked into your showroom until your team removed the last speck of dust, it was a pleasure. Your design advice was professional, thorough, and tailored to our needs and tastes. You were patient and went out of your way to make sure that had all the facts that would assist us in making decisions. If you did not have a particular sample in your showroom, you made sure to obtain it quickly or take a trip to a showroom that did have it. You spent countless hours with the various suppliers to ensure that the project was finished within your bid and on time. All these things were impressive, but the installation went far beyond our expectations. Your team was in and out of our home in record time and with minimal impact. The clean up was “cleaner than clean”. Your attention to detail from the initial consultation through installation was impressive and the final product is even more beautiful (and cozy) installed than it appeared in the show room. We are very grateful.
I live in an old house built in 1903 and was not sure how the floors would come out it I had them redone. I had three different companies come out and give me a quote for the work to be done. Denver Dustless gave me a quote that was in the middle of all the others and agreed to do the same amount of work if not more. The work they did was impeccable and my floors look beautiful. The workers were tidy and professional. Whenever I called they got back to me right away. If I had a concern they reassured me that they would take care of it. I cannot say enough about my experience and how pleased I was to work with Denver Dustless